help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to change time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2020 21:12 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎04-05-2020 21:12 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I can't change the time on my Alta.  I am logged into my PC and have changed to Vancouver BC but it will not update.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-19-2020 17:33 - last edited on ‎08-08-2025 07:08 by Fitbit Moderator

‎04-19-2020 17:33 - last edited on ‎08-08-2025 07:08 by Fitbit Moderator

Hello @SunsetRunner, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to our attention and for trying some steps before posting over here. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

Best Answer