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Unable to check sleep data

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‎04-06-2020 20:21 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎04-06-2020 20:21 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Can no longer access my "sleep patterns".  Any help would be appreciated. Thanks.

 

 

Moderator edit: Subject for clarity 

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‎05-13-2020 16:36

‎05-13-2020 16:36

Hi @girlbob1, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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