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Unable to setup Alta HR

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‎04-13-2020 17:34 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-13-2020 17:34 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

Hi

I removed my Alta HR from the app as it was not syncing at all and now when I try to add the device it just says searching. I have tried turning blue tooth off and on, deleting the app and re adding the app, restarting the device nothing is working! 

Can anyone help please?

 

Many Thanks

 

Moderator edit: Subject for clarity 

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‎04-20-2020 15:28

‎04-20-2020 15:28

Hi @NatashaCarr, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Alta HR before posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience some connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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