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Unable to setup device

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‎02-01-2020 11:13 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-01-2020 11:13 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Perhaps I'm wrong in what I'm about to post but I don't think so.... I have been a staunch Fitbit user/proponent for numerous years now... in fact, just bought a new 'Inspire' for a family member's birthday but think I'll return it. Because, I am now, apparently, not able to set up my current Fitbit Alta HR on my new computer. Please, if I'm wrong, I am most happy to apologize ... however, everytime I go to the setup site to try to download the app to my new computer, it does not work. So... off to buy from their competitor!

 

Moderator edit: Subject for clarity 

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‎02-01-2020 11:38

‎02-01-2020 11:38

Hi @CAKing  what computer do you have - operating system? The more you tell us, the better to assist you. Let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-05-2020 14:13 - last edited on ‎09-16-2025 08:41 by Fitbit Moderator

In response to Odyssey13

‎02-05-2020 14:13 - last edited on ‎09-16-2025 08:41 by Fitbit Moderator

Hello @CAKing, it's nice to see you again participating here in the Community Forums, sorry for the delayed reply.

Thanks for the details that were shared in your post, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device with your new computer.

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Thanks for being part of the Fitbit family.

@Odyssey13 Your support is always appreciated.

I'll be around if you need anything else, please keep me posted.

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