help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2020 11:13 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-01-2020 11:13 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Perhaps I'm wrong in what I'm about to post but I don't think so.... I have been a staunch Fitbit user/proponent for numerous years now... in fact, just bought a new 'Inspire' for a family member's birthday but think I'll return it. Because, I am now, apparently, not able to set up my current Fitbit Alta HR on my new computer. Please, if I'm wrong, I am most happy to apologize ... however, everytime I go to the setup site to try to download the app to my new computer, it does not work. So... off to buy from their competitor!

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-01-2020 11:38

‎02-01-2020 11:38

Hi @CAKing  what computer do you have - operating system? The more you tell us, the better to assist you. Let us know.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-05-2020 14:13 - edited ‎02-05-2020 14:14

In response to Odyssey13

‎02-05-2020 14:13 - edited ‎02-05-2020 14:14

Hello @CAKing, it's nice to see you again participating here in the Community Forums, sorry for the delayed reply.

 

Thanks for the details that were shared in your post, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device with your new computer.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Thanks for being part of the Fitbit family.

 

@Odyssey13 Your support is always appreciated.

 

I'll be around if you need anything else, please keep me posted.

Best Answer