Have you figured this out yet? I bought a brand new, still in the unopened box, Fitbit Alta HR. I've owned Ulta HRs in the past and they were great. This time when I went to go set it up, the phone portion of the setup works and I can see my statistics. But the tracker itself still just shows the Fitbit website address on the screen. And the app is constantly giving me a message to update the tracker. When I do, it starts and then says That it isn't working, and tells me to check four things all of which are fine. It is charged, it is nearby, the Bluetooth on my phone is turned on, but there is a good internet connection.
