What is the latest Alta firmware version?

[downsider]

I've been handed an Alta by a friend who seems to think I'm some kind of 'computer whisperer' and that I can make it work.

Symptom: Charge state has gone down from full to medium in 2 hours of sitting on the couch. Pretty much all options that would cause comms traffic are off.

Question: Firmware is 21.21.40.2 - seems that was released over a year ago? is there newer firmware? I don't see any 'update' button in the Android app (installed today). Do I need to wait a while for fitbit to end it to me?

Any help/advice appreciated!

[WendyB · Accepted solution]

Welcome to the forums!

You can find the latest here:

https://help.fitbit.com/articles/en_US/Help_article/1372

Hope to see you around!

[WendyB]

For the battery problem

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

[keinobl]

The Version displayed on my device display and in the surge app is: "21.21.40.2"

Yet the fitbit website refers to "21.40.2" - Is there a difference?