help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wont sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-10-2020 01:54 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎06-10-2020 01:54 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

My Alta HR wont sync at all. I have tried everything from uninstalling and reinstalling the app to deleting my account and setting up a new one and still wont work. It will find my tracker and I put the 4 number code in and then it doesn't sync. Has anyone had this problem?? Were you able to fix it?? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-10-2020 07:43

‎06-10-2020 07:43

Hi @CiaraSpencer 

Have you tried restarting your fitbit?  

I suggest restarting it at least three times, then restarting your phone and see if that works.  

Also, please make sure you are far away from any other bluetooth devices.  I find that less interference makes the set up function much smoother and faster.  

 

Please let us know if that was helpful, or if you need further assistance.  

Best Answer
0 Votes