05-19-2020
15:32
- last edited on
08-20-2020
17:41
by
MatthewFitbit
05-19-2020
15:32
- last edited on
08-20-2020
17:41
by
MatthewFitbit
My Fitbit Alta 101 has a broken charger cable. I ordered a cable for the Alta and it's too big...Any suggestions?
05-19-2020 16:14
05-19-2020 16:14
Hi @mcapper the Alta charger can be purchased directly from Fitbit. click to see. Where did you get your charger? Only the authentic Fitbit charger unit works properly for their devices.
05-19-2020 17:58
05-19-2020 17:58
05-19-2020 18:24
05-19-2020 18:24
There were only two in the Alta series. The Alta and the Alta HR. There was no Alta 101. They do not use the same charging cable. You would know which Fitbit you have from your app or from your account.