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dongle

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‎03-12-2020 15:34 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-12-2020 15:34 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

 Alta keeps saying Dongle not found when it is indeed plugged in. Keeps asking me If I would like to pair with Windows. I say yes. and it keeps saying connection failed! Keeps saying it may be communicating with another device when there is no other device. Keeps asking me if I would like to unpair from Windows. Keeps asking me what it feels like to get ripped off. 

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‎03-22-2020 02:50

‎03-22-2020 02:50

Are you sure that the message is on the Alta and not on the Fitbit app on your unknown computer. The slots doesn't know are care if your using a dongle or not. 

Is this a fitbit dongle or a generic Bluetooth dongle? 

Does your computer have built in Bluetooth? You may not need a dongle. 

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