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why my fitbit cannot on

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‎05-20-2020 21:49 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎05-20-2020 21:49 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

why my fitbit alta hr cannot on,just appear www.fitbit .com/setup

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‎05-21-2020 14:00

‎05-21-2020 14:00

Welcome to the forums!

 

I'm not understanding your question. But it does not sound like it is set up

 

To download software or App

Set it up

Keep us posted!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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3 REPLIES 3

‎05-21-2020 14:00

‎05-21-2020 14:00

Welcome to the forums!

 

I'm not understanding your question. But it does not sound like it is set up

 

To download software or App

Set it up

Keep us posted!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎05-21-2020 21:27

‎05-21-2020 21:27

I have the same problem.

After connecting my alta hr with charger, just this message" www.fitbit .com/setup" appeared for a while and then disappeared. 5hours passed I checked my alta hr and I saw the same message.

 

Please helps.

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0 Votes

‎05-26-2020 12:27

In response to thiphasone

‎05-26-2020 12:27

@thiphasone please see @WendyB,'s post above and add your tracker to your Fitbit account.

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