12/03/2019 - Difficulty with syncing, setup, and account access (RESOLVED)

[KateFitbit]

Update: You should be able to sync manually and we are continuing to work to get syncing back to normal. Thanks again for your patience. 

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Update: Setup and pairing issues should be resolved, however, some may still have issues syncing. Our team is working hard to get this resolved as soon as possible. 

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Hi Everyone! 

I've merged several posts together. We are aware of an issue with seeing your account data, signing up and syncing in the Fitbit app. Some may see error 503. This is affecting both Android and iOS. Our team is working to resolve this as quickly as possible, and your activity is still being counted. Thanks for your reports and patience. 

[AlexLeporiday]

I think Fitbit is down at the moment. Possibly under attack or some kind?

[SunsetRunner]

Hello everyone 😃 

It appears that things are up and running again. Please sync and see if the issues you were experiencing has resolved 

[CrazyLAGirl]

I can log in on the web but not on the app - it just cycles then gives me an error.  What the heck?

[SunsetRunner]

hello again @Kay33 

Please try logging on again. It seems the issue has been resolved. Please let me know 😃

[Sarahd8941]

I am on iOS and am having this error come up. I logged out because the app was taking forever to sync to my charge 3. I read in these forums to log out and reset the app. Now I can’t log back in!

[SunsetRunner]

Still have problems on my end. Changing display and tracker won’t sync

[babakaminian]

no succeed  for me also

[Lost121]

I can’t get logged into the app, my password is refused without it even trying ‘oops something went wrong’ is the message I get. I’ve reset my password but it still doesn’t work & I’ve deleted & reinstalled the app & I still get the same error message 

[SunsetRunner]

Hello @SunsetRunner 

Try logging out then back in again.

[Den4ik]

Tried to reinstall couple of times - not helping.

Tried to play with other 2 functions that is available for me in the app like reset password or join the fitbit community , doesnt work either. 

[LZeeW]

Hello @Sarahd8941 and a warm welcome.  My app went all wonky a little while ago.  I was missing most of my tiles and could not add them back.  So I deleted the app.  I have not been able to log in for over half an hour.

Chatted with Support and was told the there is a current issue and to try again later.

[SunsetRunner]

I just experienced this same issue @Lost121. Mine just resolved itself. Try logging in again 😃 

[AngelaA2]

Happening with me as well! The app is being weird .

[KPrewitt]

I am having the same issue as well. The app froze then when I logged out and attempted to log back in I received that error message. 

[tomadda]

Yep...down as well....good ol' unreliable fitbit is at it again!

[Colinm39]

Same errors here.. But I can login to the Web Fitbit.com

[Kay33]

Still can’t login

[SunsetRunner]

I’ve logged out and when logging in it tells me oops something went wrong

[MaryVE]

I have same issue and it still isn't working.

[Mayoi]

Same problem, can't log in. Same error messages. Reinstalled app, no change.