12/03/2019 - Difficulty with syncing, setup, and account access (RESOLVED)

[KateFitbit]

Update: You should be able to sync manually and we are continuing to work to get syncing back to normal. Thanks again for your patience. 

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Update: Setup and pairing issues should be resolved, however, some may still have issues syncing. Our team is working hard to get this resolved as soon as possible. 

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Hi Everyone! 

I've merged several posts together. We are aware of an issue with seeing your account data, signing up and syncing in the Fitbit app. Some may see error 503. This is affecting both Android and iOS. Our team is working to resolve this as quickly as possible, and your activity is still being counted. Thanks for your reports and patience. 

[elbrute]

Same thing on my Note5. Sometimes tries to update fields then fails.

If Fitbit is having probs they could say so, someway.

[Nolongerworks]

Well looks like I'm not the only one who's fitbit Versa & App has decided to stop working. Seems it only works for 5mths before giving up.

Very disappointed as no syncing, app not letting me log in. No point having it since does nothing except tell the time. Such a shame as it was so good.

[Runvardh]

Same issue using Samsung A70.  I am posting from the device with the issue, so it is not my connection, account, or password causing issues. 

Currently paying a subscription over Google Play. I may have to discontinue if this issue persists. 

[SunsetRunner]

Hello again @Kay33 

A call into Fitbit says they are aware of the issue. Mine is not working again as well. Please just ry again later. I’m sorry for the inconvenience but I’m sure this will be addressed soon 

[SunsetRunner]

Hello again @SunsetRunner 

A call into Fitbit says they are aware of the issue. Mine is not working again as well. Please just ry again later. I’m sorry for the inconvenience but I’m sure this will be addressed soon 

[KPrewitt]

I uninstalled the app then reinstalled it. Issue persisted. I also power cycled by phone just in case, still no luck. I can access Fitbit.com and login just fine. 

[DaleRae]

My Alta won't Sync today.  It keeps telling me it was last synced at 10:31 pm yesterday.  So what?  I want it to Sync today! Not yesterday.  Not tomorrow.  Today!!

[SunsetRunner]

Hello everyone 

A call into Fitbit says they are aware of the issue. Mine is not working as well. Please just ry again later. I’m sorry for the inconvenience but I’m sure this will be addressed soon 😃

[NPLOT]

Just purchased the Versa for my dear wife and application not responding... Called customer service and was advised the application is DOWN great start:) 

Would love to know if this is a repeating problem? Thanks, GP 

[Ibnagy99]

Same thing for me too. Very frustrating 

[SunsetRunner]

Hello Everyone 
A call into Fitbit says they are aware of the issue. Mine is not working as well. Please just ry again later. I’m sorry for the inconvenience but I’m sure this will be addressed soon 😉

[KPrewitt]

This is happening on mine as well. No luck so far getting it logged in again.

[SunsetRunner]

Thanks for staying on this. I’ll keep checking the thread for updates

[SunsetRunner]

Hello Everyone 

A call into Fitbit says they are aware of the issue. Mine is not working again well. Please just ry again later. I’m sorry for the inconvenience but I’m sure this will be addressed soon 😉

[Vivian1025]

I just bought a Versa 2 for my mother, and it's nightmare. Download the app to my mother's iphone 11 and spent almost half hour to register a account for her, the app keep saying there is error. After that finally logged in and yea, versa 2 just can not sync to her phone. I tired for one hour and just doesn't work. And now I'm returning it and will never purchase any product from you. I was thinking fitbit is good company with nice product, because I had first fitbit since your company start back the days. Now is just a disaster

[Angeldee]

Having the same problem. Sent them a tweet but no response. 

[bruinsgirl33]

So glad it's not just me having the same issue! I also suspect a server is down since I've been getting a "Failed to Sync Device" message every other time I try syncing in addition to the tile vanishing/reappearing act. Hopefully it's fixed soon so I can start logging! 

[LZeeW]

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@SunsetRunner wrote:

Hello everyone 😃 

It appears that things are up and running again. Please sync and see if the issues you were experiencing has resolved 

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Not so fast.  Still cannot log in.

[KPrewitt]

I have a Note 9 and a Versa 2 they work fine together! Currently though the app will not allow us to log in, so my device it not syncing or displaying data.

[MaryVE]

iOs app and website dashboard working again.  Just now.

Oops, spoke too soon.  It didn't last.