12/03/2019 - Difficulty with syncing, setup, and account access (RESOLVED)

[KateFitbit]

Update: You should be able to sync manually and we are continuing to work to get syncing back to normal. Thanks again for your patience. 

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Update: Setup and pairing issues should be resolved, however, some may still have issues syncing. Our team is working hard to get this resolved as soon as possible. 

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Hi Everyone! 

I've merged several posts together. We are aware of an issue with seeing your account data, signing up and syncing in the Fitbit app. Some may see error 503. This is affecting both Android and iOS. Our team is working to resolve this as quickly as possible, and your activity is still being counted. Thanks for your reports and patience. 

[Mykten]

Does this include that it just keeps saying 'looking for device' or 'syncing' without anything happening?

I got the Versa 2 for my birthday yesterday and the all day syncing worked perfectly for 2 hours, but now it has not synched automatically in 12 hours, nor does it work when i try to do it automatically and only gives me one of the two messages i wrote above.

It is connected though because my whatsapp messages shows on the versa

[CMTalbot]

I just got my new Fitbit in the mail today (Versa2).  I had a Charge 2 previously. Trying to log onto the app and I’m getting the “Oops, something went wrong. Please try again later.” error message. I see you’re having other issues, but is this related? I can’t even get into the app to set up my new watch. I tried logging in through my browser which was successful, but every time I try to open settings, the page is blank. 

[BrenMcG]

Thanks Kate 

[queenmars]

@CMTalbot This sounds almost exactly the same as my issue (with new Fitbit/app).

[yuna90]

Android app is not working. 

Is it under maintenance?

[NicRob82]

I logged into my Fitbit dashboard for the first time in a couple of months to find that it doesn't load. Just blank. No problem with Fitbit store (of course)...

[Bloodychamber]

I wish I saw this earlier! I reinstalled thinking it might have just been my phone and now I can’t log in.

[queenmars]

(but with the iOS app, not Android)

[SunsetRunner]

If you log out, you cant log back in.  Called in they said it was down.

[Dendendenii_]

It's not fixed for Android 

[tthayer]

I have a partial dashboard.  No updated stats.  Looks like something is seriously messed up with their system.

[NewHere75]

Same situation here. New watch. App down. Highly disappointed. 

[Tina130]

I can’t even log into the fit it app. “Oops something went wrong” over and over despite reinstalling the app and multiple password resets. Did I also mention that I only felt I had to reinstall the app because the ionic i spent hundreds of pounds on has been a total waste of money? Beyond disappointed 

[WhyStay]

I was planning to upgrade my Fitbit this Christmas, but with all the trouble with syncing, logging in etc. I am taking it off my list and looking at other makes. 

One example, I can log in to leave this post, but can’t log into my app!?!

[CMTalbot]

I also have the iOS app. 

[SunsetRunner]

Still won’t sync. IOS 

[Val.D]

Getting "pairing rejected by versa 2" thought it's my Galaxy A5 problem, but it looks like you're working on it.

Waiting for an update!

[SlimSilverPicky]

Thank you - this has been driving me crazy for a week, as I've done everything the help boards have asked and was with Fitbit customer service for about an hour last week to try and resolve.

[Anthony8720]

Today I received the following email - I changed my password, but could no longer access the App.

Security alert:   Your Fitbit account has been updated

Your Fitbit account has been updated

We have received a request to change the email address on your Fitbit account to:

lanellenewnham@yahoo.com

If you requested this change, you can ignore this email. If you didn’t make this request, you can revert the email change in the next 72 hours by clicking on this link:

https://www.fitbit.com/cancelEmailChange/cancel?token=eyJhbGciOiJIUzI1NiJ9.eyJpZCI6IjdTV1JRSyIsInR5c...

If you need further help, please contact our support team.

[Evilaido]

I couldn’t sync my charge 3, went through the entire troubleshooting list, (force closed app, restarted device, turned Bluetooth off/on etc, in the suggested sequences) nothing worked, kept getting “failed to sync device”.
Decided to remove device from app and re-pair despite losing all unsynced data. I get as far as putting in the 4 digit code, then an error, so have to abort process. Now cannot get into app at all “Oops, something went wrong, please try again” and when I log into the main Fitbit page, there is no information there, just a blank screen. Is Fitbit down? My iPhone has updated 13.2.3.