12/03/2019 - Difficulty with syncing, setup, and account access (RESOLVED)

[KateFitbit]

Update: You should be able to sync manually and we are continuing to work to get syncing back to normal. Thanks again for your patience. 

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Update: Setup and pairing issues should be resolved, however, some may still have issues syncing. Our team is working hard to get this resolved as soon as possible. 

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Hi Everyone! 

I've merged several posts together. We are aware of an issue with seeing your account data, signing up and syncing in the Fitbit app. Some may see error 503. This is affecting both Android and iOS. Our team is working to resolve this as quickly as possible, and your activity is still being counted. Thanks for your reports and patience. 

[Jules79]

Just saw that Fitbit put out a message saying they know there is an issue. It best come back tonight because I have $100 StepBet on the line.

[Mathiesonash]

Same here my husband just came home with the versa lite and I can’t sync it

[amandautley]

Any update with how long it's going to be? 

Kinda disappointed this is how my first experience with Fitbit is going.

[Reddalewcu]

I’m having the same problem when trying to sync, re-pair, etc my charge 3. I get 500 errors everytime I try to re-pair my charge 3. This started around 3pm EST today.

[Jam2018]

Fitbit is aware of the problem and apparently working on it according to their Twitter account:

https://twitter.com/FitbitSupport/status/1201979592090669056

[M84AB1]

Thanks for the updates Jam!

[SarahGray]

I’ve just got my Fitbit today and managed to connect earlier but have had exactly the same happen as you. There was an issue with the website earlier and I couldn’t log in so maybe it’s something to do with the server. I’ll keep trying! 

[Neal1]

Huh.  Didn’t Google just buy Fitbit?  No, that couldn’t be it..

[SunsetRunner]

Hello again @SunsetRunner 

Im so terribly sorry your experiencing this today. I’m just learning that there is still issues being experienced at this time. I’m assuming the fixes are coming in waves. I would strongly suggest waiting till tomorrow to setup your new Fitbit. That way it will go smoother. I just think waiting would cause you less issues.

[yihan108]

same here! Been trying to set up for an hour, constantly saying error 503! Someone please help!~

[Mathiesonash]

I’m having the same issue. I was so excited to get it set up

[Juliakw]

Are there any estimates on when this will be resolved? I just bought a new Versa 2 and am unable to set it up since the app isn't working. I'm very frustrated that I just spent $200 on a new device and am being told to wait another 24 hours to get it working. 

[SunsetRunner]

Any idea when things will be back up and running?  I was really hoping to get my new Charge 3 set up tonight, but that's not looking likely.  Maybe allow offline setup of new devices.  Sync to the server when available, but don't make it a requirement for setup.

[Grid521]

I’m trying to set up a new versa 2 .... would this affect the set up.... it finds the device but it won’t pair it? 

[Neal1]

Issue they’re trying to resolve.  

[St74]

My app won’t sinc. Have restarted and then deleted device. Now trying to add back and getting this error message

[Jbaron44]

Any update on when this will be resolved? 

[SMKoury]

I am having the same issue. Looks like they are working on a fix.

[damorere]

Mine still isn't syncing despite trying all of the approaches suggested.

[Kovarr]

Same issue. Samsung S8.  Under my bluetooth it says it's paired, but keeps saying it needs to update, then can't connect. Can't sync.