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2 year old Fitbit Flex not syncing with with new adroid app

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‎01-31-2016 00:55

‎01-31-2016 00:55

hi Guys

 

I have dug out my 2 year fitbit flex and download the android app on my smartphone. When I go to sync it picks it up but will not complete as it asks t tap the device to confirm which I believe cannot be done with the old device. Therefore I cannot complete the setup. anu help appreciated

 

Thanks

 

Aidan

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Accepted Solutions

‎01-31-2016 08:36

‎01-31-2016 08:36

Welcome to the forums @AidanH

 

Since you haven't used your Flex in a while, it would be best to restart it, which is similar to rebooting a computer. Follow the procedure and do it three times to ensure it's done. click

 

Did you see the video from @Craig on how to clean the Flex tracker and charger? It might be a good idea to clean things up a bit.

 

The Flex had a firmware update, so you might want to do that, too. Click to learn how.

 

This article is for trouble syncing - click to view It will guide you so you can sync.

 

See if any of this helps you and let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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1 REPLY 1

‎01-31-2016 08:36

‎01-31-2016 08:36

Welcome to the forums @AidanH

 

Since you haven't used your Flex in a while, it would be best to restart it, which is similar to rebooting a computer. Follow the procedure and do it three times to ensure it's done. click

 

Did you see the video from @Craig on how to clean the Flex tracker and charger? It might be a good idea to clean things up a bit.

 

The Flex had a firmware update, so you might want to do that, too. Click to learn how.

 

This article is for trouble syncing - click to view It will guide you so you can sync.

 

See if any of this helps you and let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes