7-Day Summary shows No Sleep Data

[prdz3]

The 7-Day Summary on the Fitbit app shows no data on Sleep portion. I do have recorded sleep data on my Fitbit for more than a year. I reset my Fitbit and reinstalled the app. Still says no sleep data. 

[Josie_K]

Thanks!

I'm using version 4.0 of the fitbit app on a Samsung Galaxy 4 Mini. 

I first started noticing the issue...maybe a week ago or so? 

[Terenus]

Fitbit Android app v2.42 (2183089).

Android v6.0.1 running on Samsung Galaxy S6.

New Fitbit user so cannot comment on how long this has been an issue.

Thanks!

[SunsetRunner]

I'm using a Samsung galaxy 7 with a charge 2  I'm sure how to check the version of the fitbit app but I downloaded it on Monday 13th if that's any help


Sent from my Samsung Galaxy smartphone.

[ksharrell]

I also have the Android version 2.42 (2183089) on my Droid Turbo 2; I use an Alta. I've had it for 3 weeks and have never seen the Sleep Stats displayed on 7-Day summary. Thanks for checking into this, Callie. 

[DC3]

My Charge 2 is having this issue as well. Samsung Galaxy S6 running app version 2.42

[Anya_G]

I just got Fitbit Alta last week, new user. Having the same issue. Samsung S6, app version 21.21.37.11

[montanaterbear]

I have charge 2 Samsung galaxy S7 edge has had some no sleep data for last 7 days either.

[joeleen]

That is the exact problem I am having.

[joeleen]

 My Fitbit Charge HR is running on firmware 18.122 on my Samsung Galaxy S7.

[michellegame31]

Hi All, 

New to fitbit so not sure how long it has been an issue. But I have the same issue. 

Firmware Version: 22.22.48.14

Charge 2

Plusone phone

I'll keep my eyes on this post for a solution 

Thanks

[Tobycarver]

I'm seeing this issue, too. I don't know what version it started as I'm just now using the report.

Charge 2

Version 2.43

Android S6 6.0.1

[Demidevl]

Same problem as everyone else... see records in dashboard, but it says no data for 7 day.

Samsung Galaxy S5

Fitbit app 2.43

Charge 2 22.22.48.14

[slse4789]

 Fitbit Alta

Samsung Galaxy Grand Prime

[Sensuallady121]

Hi. I'm having same trouble. Nightly sleep tracked perfectly but 7 day log says I'm not wearing the tracker. I'm using a Samsung galaxy S7 and also check my nexus 9 but says same. I have a Charge 2. Updated to latest firmware etc 

[Allybelly]

Sorry I don't know to to start a new post therefore I have to click reply! I'm facing the same problem too... 

[R87]

I have same problem with my charge HR2

[Colinm39]

Blaze here using Sony Android V7. Missing in new Dashboard.

[Kandmadgg]

I have a Galaxy 7 and it only logs a couple hours a night.  I have a new Charge 2

[batilisk]

Having the exact same issue. Running ver 2.44 on a moto g4

Moreover, the sleep count is not showing up in the dashboard tile either, not even when I go back to days that I know had sleep recorded. Same problem with the 250+ steps goal tile. I noticed this happening in just the past couple of days

[Denstar]

Version 2.44 android on pixel galaxy I have an Alta and it's been for approximately 1 month