help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Activity not registered

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2016 09:16

‎07-28-2016 09:16

Can anyone help me I have done a house clean for 3.5 hours not stopping yet my dashboard which is updated says I have only done 9mins of activity but has revorded my steps over 11, 000 very strange . I have sweated buckets ehy has it not recorded it or does cleaning not count ? Any advice appreciated
Thank you
Best Answer
0 Votes
1 REPLY 1

‎08-02-2016 07:20

‎08-02-2016 07:20

@Dekkoang A warm welcome to our Fitbit Community! So sorry to hear that your Dashboard doesn't show many active minutes according to the time you were cleaning your house. I'd like you to take a look at this help article, which explains how active minutes are earned. If you didn't do intense movements, this could've been the reason you didn't get active minutes.

 

Let me know if more questions arise my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes