help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ad blocker preventing the app from connecting to a network

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2021 12:15 - last edited on ‎07-06-2021 17:05 by Fitbit Moderator

‎07-03-2021 12:15 - last edited on ‎07-06-2021 17:05 by Fitbit Moderator

No issue connecting to network on the phone.  Problem exists due to use of adblocker blocking Fitbit's app connecting to a remote server for some unknown reason.  What mis-coding in the Fitbit app that happened that an adblocker would prevent the app to connect to a network?  Need the Fitbit app to connect while running an adblocker, Fitbit runs no ads, so why the issue??

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎07-06-2021 17:08 - last edited on ‎12-04-2025 06:03 by Fitbit Moderator

‎07-06-2021 17:08 - last edited on ‎12-04-2025 06:03 by Fitbit Moderator

@IrishOrchid Welcome to the Fitbit Community. Thanks for the details mentioned. 

I see where your disappointment is coming from. Since you're using an adblocker, it's recommended to disable it or whitelist our Fitbit site, this to ensure that a network connection could be established. 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes