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Ad blocker preventing the app from connecting to a network

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‎07-03-2021 12:15 - last edited on ‎07-06-2021 17:05 by Fitbit Moderator

‎07-03-2021 12:15 - last edited on ‎07-06-2021 17:05 by Fitbit Moderator

No issue connecting to network on the phone.  Problem exists due to use of adblocker blocking Fitbit's app connecting to a remote server for some unknown reason.  What mis-coding in the Fitbit app that happened that an adblocker would prevent the app to connect to a network?  Need the Fitbit app to connect while running an adblocker, Fitbit runs no ads, so why the issue??

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎07-06-2021 17:08

‎07-06-2021 17:08

@IrishOrchid Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I see where your disappointment is coming from. Since you're using an adblocker, it's recommended to disable it or whitelist our Fitbit site, this to ensure that a network connection could be established. 

 

Hope this helps. 

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