05-28-2018 04:06
05-28-2018 04:06
I have a Flex and Alta HR (primary). When I sync the Alta HR, steps recorded on the Flex are deleted. This only started happening recently.
05-28-2018 13:14
05-28-2018 13:14
Hi there, @Cbcos. Sorry about the problems but happy you found us here in the forums. Like you, I switch between my Flex 2 and another fitbit device. Here is how I keep from loosing steps when switching between devices. It’s a little extra work, but it works 100% of the time for me.
The thing to remember is that All Day Sync does not mean constant sync. There can be a gap and it sounds like you are getting caught in it. Tap here for more details. In my experience, when switching devices, it is best to take control of the syncing. Please let me know if this works for you.
05-28-2018 18:34
05-28-2018 18:34
Well.....with this lovely new update I can't manually sync my flex2 only on my android app. The alta syncs also removing all my data for the day from my flex2. I just tried the above instructions once again and now I have 0 steps, 0 miles, 0 active minutes, 0 hourly steps. I had today over 8000 steps, 4 plus miles, 40 active minutes, and all my hourly steps. In my original post months ago about this the help I got didnt work. I couldnt get through to customer service sooooo. I am so over this broken app. When I use fitbit on my mac it just syncs the tracker I am wearing. I have to remove the dongle each time I sync or then the alta syncs(it is at the opposite end of the house).
05-29-2018 05:49
05-29-2018 05:49
Hi @daffney133. Sorry my instructions did not help. At this point, it would be best for you to contact Support.