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Alta HR won't sync with Motorola G6 Plus

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‎05-12-2019 19:09

‎05-12-2019 19:09

My fitbit worked for 1 week and suddenly stop working. Bluetooth won't find it and now i can't even add it.

1. I uninstalled the app and install again

2. Restart the Alta HR

I'm currently using android 8.0 and no luck. 

Anyone had same experience with motorola G6 plus.

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‎05-13-2019 07:25

‎05-13-2019 07:25

Welcome to the Forums @MaraDeLeon.

 

Thanks for trying those steps to get your Alta HR to sync to your phone.

 

This might be happening because the Moto G6 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the set up.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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