help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta Hr Not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2018 21:42

‎04-12-2018 21:42

I had the Charge HR for 2 years. I've had the same phone for the majority of that time. It synced to the app just fine. I rarely had an issue. I thought I'd upgrade to the Alta HR. I've had syncing problems everyday. It syncs twice a day maybe. The alta will say I've exercised for 35 minutes but the app will only show 30. I try to make it sync it says it syncs but nothing has updated. I've uninstalled and reinstalled the app I've restarted my phone and my Bluetooth. Nothing works. Fitbit please fix this issue. I love your products but this is ridiculous. 

Best Answer
0 Votes
1 REPLY 1

‎04-13-2018 01:40

‎04-13-2018 01:40

I have the same problem. I got Fitbit flex 2 as christmas gift. That band had issue with vibrating. I have returned it and got product that had problem with sync. Again I returned it and bought Alta HR. Now I have problem to sync. I have tried it with 3 different devices. In my opinion the problem is the app. I love the product.... unfortunately i spend more time trying to sync than enjoying it.

Best Answer
0 Votes