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Alta hasn't synced for days

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‎05-07-2016 00:25

‎05-07-2016 00:25

My alta hasn't synced since Thursday and I cannot force sync it either it just keeps spinning and then stops. Please help
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5 REPLIES 5

‎05-07-2016 07:47 - last edited on ‎11-19-2025 09:21 by Fitbit Moderator

‎05-07-2016 07:47 - last edited on ‎11-19-2025 09:21 by Fitbit Moderator

Hey there @girlfrompluto! I hope you're doing great! 

Let me help you out, I recommend performing the restart 2 or 3 times in a row if the issue persists take a look at this article you will find it helpful. 

Keep me posted :).

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎05-09-2016 03:50 - edited ‎05-09-2016 03:55

‎05-09-2016 03:50 - edited ‎05-09-2016 03:55

Hi, mine hasn't synced as well since since May 7!!!  I will try the restart thanks, never noticed the button there before now.

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‎05-20-2016 05:50 - last edited on ‎11-19-2025 09:21 by Fitbit Moderator

In response to Kylie66

‎05-20-2016 05:50 - last edited on ‎11-19-2025 09:21 by Fitbit Moderator

Welcome to our Community @Kylie66! Thanks for stopping by! Man HappyYeah, you can try to restart by following the steps @MaginB provided in this previous post and also you can follow the steps provided in this thread.

Let me know how it goes! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎05-20-2016 14:11

‎05-20-2016 14:11

Thanks, everything is working great now.
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‎05-21-2016 05:28 - last edited on ‎11-19-2025 09:21 by Fitbit Moderator

In response to Kylie66

‎05-21-2016 05:28 - last edited on ‎11-19-2025 09:21 by Fitbit Moderator

Hey there @Kylie66! Thanks for the update! Man HappySo glad to hear this my friend....I'd like to invite you to our Discussions board which is the perfect place to make new friends here at Fitbit and share your interests.

Have a great day! Man Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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