help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta hr won't pair to Samsung j7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2018 15:36

‎12-22-2018 15:36

As of Nov 23, my alta hr won't pair In  order to get texts or calls. I have a Samsung j7 and it was working fine until then. I've gone through all possible fixes and nothing works. Seems to be a common problem. When is Fitbit going to actually resolve the issue. I'm disappointed. And the j7 is on the comparability list! 

Best Answer
1 REPLY 1

‎12-23-2018 09:25

‎12-23-2018 09:25

@Vas.l.c Welcome! It's good that the community is growing! Sorry to hear that your tracker isn't syncing with you Samsung J7 phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer