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Alta no longer syncing with Galaxy Tab A

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‎11-29-2016 16:47

‎11-29-2016 16:47

Hello.

 

I just completed a firmware update and my fitbit will not "resync" with my Galaxy Tab A.

 

I realize that it is not on the list that I have seen you refer people to, however, I have been using it with this device for 11 months without issue until this latest update.

Help.

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Accepted Solutions

‎11-29-2016 17:09

‎11-29-2016 17:09

Never Mind!  I fixed it.
I turned off the bluetooth and reset the alta.

While it still had the logo on the screen of the alta, I put the fitbit app on and turned back on the bluetooth. 

It found the Alta and they synced.

 

 

View best answer in original post

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2 REPLIES 2

‎11-29-2016 17:09

‎11-29-2016 17:09

Never Mind!  I fixed it.
I turned off the bluetooth and reset the alta.

While it still had the logo on the screen of the alta, I put the fitbit app on and turned back on the bluetooth. 

It found the Alta and they synced.

 

 

Best Answer

‎12-12-2016 17:54

In response to JenWill

‎12-12-2016 17:54

@JenWill welcome to the forums! It's great having you around. Smiley Happy I'm so happy to read that you figured it out. Thanks a million for sharing what worked for you! This will definitely help other users also experiencing the same issue. 

 

Catch you later! 

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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