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Alta not syncing or connecting to Bluetooth

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‎01-07-2017 12:11

‎01-07-2017 12:11

I have not been able to sync for 2 days now.  Also, now none of my devices are picking it up on bluetooth. Alta is fully charged.  I have uninstalled and installed the app.  I have turned on location. Nothing is working...what now? 

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‎01-07-2017 12:33

‎01-07-2017 12:33

Do you have WiFi enabled on your phone, @SherryLF?  If so, disable it and try connecting.  Also, make sure there is not another Bluetooth device active on the phone which would conflict with the Fitbit tracker - you might try turning off Bluetooth, wait about 15 seconds, and turning it back on.

 

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‎01-07-2017 14:51

In response to USAF-Larry

‎01-07-2017 14:51

Mine isn't either husband tries it 2 his iphone works straight away it's starting to wind me up now I've done everything 

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