help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta will not show notifications from Android dev

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2016 11:06

‎08-09-2016 11:06

Brand new alta fitbit will not show call or text notifications from Droid turbo running Android version 5.1 when contact is known. Call notifications come through when caller is unknown and calendar notifications come through. I have gone through all of the trouble shooting steps, have contacted support. They said they can not test text and since the phone call from him (unknown) came through he said if phone works text will work and I'm good to go.

One problem tech support wanted to try was to set my phone to allow the fitbit app to access my contacts through a privacy and security setting. The droid turbo doesn't have this option. Any help would be appreciated as it's very annoying to have a major function of the fitbit not working.
Best Answer
0 Votes
1 REPLY 1

‎08-11-2016 04:26

‎08-11-2016 04:26

Hi @Rajones09 it is nice to have you in the Fitbit community with us.

I'm sorry to hear you encounter difficulties receiving you call and text notification from your Droid turbo. I recommend you to check if your device is compatible with the Fitbit app. You can check that information here. Once this is verified and if your device is compatible, I invite you to check the following post. Here you will find troubleshooting steps to get your issue fixed.

Hope this information helps! Smiley Happy

Carlos M | Modérateur, Fitbit

Fatigué? Astuces pour mieux dormir!
Best Answer