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Alta won't sync

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‎09-26-2016 07:23

‎09-26-2016 07:23

Hi! Since the latest fitbit software update, my Alta has only been able to sync to the app on my phone one time. I have tried restarting my phone, uninstalling and reinstalling the app, turning my bluetooth off and back on again, forgetting it and then pairing it again, logging out and then logging back in, restarting my fitbit, and I have tried all of these steps several times with no luck at all. The device itself is working fine so it seems it is an issue with the app...????
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‎09-29-2016 06:27 - last edited on ‎08-13-2025 15:45 by Fitbit Moderator

‎09-29-2016 06:27 - last edited on ‎08-13-2025 15:45 by Fitbit Moderator

A warm welcome to the Community @Happygrl315. Thanks for troubleshooting this inconvenience by yourself. I would like to know if you keep having problems syncing your tracker with your phone? If you do, I recommend following our syncing troubleshoot. After these steps your tracker should work properly. 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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