11-02-2024 08:55
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11-02-2024 08:55
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Since morning, I have been receiving this message
"We’re currently investigating a syncing issue affecting some Android users. Thanks for your patience while we work on a fix."
How long do I have to wait? Can you give us an idea about the time required?

11-03-2024 05:40
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11-03-2024 05:40
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Hi, @ashukla1000in. Welcome. Although there's no indication of a timeline, you can be confident that there will be an announcement when it's fixed.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
11-03-2024 16:30
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11-03-2024 16:30
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Hello @ashukla1000in
From what I'm seeing, the newest Android Fitbit app update, version 4.28.3, has resolved the syncing issue for most users. I can't say all users yet since I haven't had a chance to check all the threads about the syncing issues.
If you haven't updated your Fitbit app yet, please check the Play Store and install the update once it's available to you.
Let us know if you're still experiencing a syncing issue after installing version 4.28.3.
Rieko | N California USA MBG PE

11-03-2024 17:26
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11-03-2024 17:26
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My Luxe refused to sync with my Andoid. Updated to the 4.28.3 and now won't even connect via Bluetooth.

11-04-2024 18:37
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11-04-2024 18:37
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meanwhile, my Sense 2 is back online and working better.
Thanks and regards
Avinash Shukla
9822395844/9860896769
11-05-2024 12:33
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11-05-2024 12:33
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Hello @AmyBee0
Are you still having issues syncing your Luxe? If so, please let us know what phone/tablet you're using and the OS version on your phone/tablet.
Rieko | N California USA MBG PE

