Andriod APP log-in

[ashukla1000in]

Since morning, I have been receiving this message 

"We’re currently investigating a syncing issue affecting some Android users. Thanks for your patience while we work on a fix."

How long do I have to wait? Can you give us an idea about the time required?

[Gr4ndp4]

Hi, @ashukla1000in. Welcome. Although there's no indication of a timeline, you can be confident that there will be an announcement when it's fixed. 

Cheers

[RiekoC]

Hello @ashukla1000in 

From what I'm seeing, the newest Android Fitbit app update, version 4.28.3, has resolved the syncing issue for most users. I can't say all users yet since I haven't had a chance to check all the threads about the syncing issues.

If you haven't updated your Fitbit app yet, please check the Play Store and install the update once it's available to you.

Let us know if you're still experiencing a syncing issue after installing version 4.28.3.

[AmyBee0]

My Luxe refused to sync with my Andoid. Updated to the 4.28.3 and now won't even connect via Bluetooth.

[ashukla1000in]

I have checked up and this update has not been released in my area. In the
meanwhile, my Sense 2 is back online and working better.
Thanks and regards
Avinash Shukla
9822395844/9860896769

[RiekoC]

Hello @AmyBee0 

Are you still having issues syncing your Luxe? If so, please let us know what phone/tablet you're using and the OS version on your phone/tablet.