11-21-2017 11:50 - edited 01-04-2018 10:12
11-21-2017 11:50 - edited 01-04-2018 10:12
Fitbit Update: 12/21/17
Thanks everyone for their updates! I'm sorry some of you are still having login issues with the Fitbit for Android app. As always, please confirm you are on the latest version of the app, which is currently app version 2.63. Our team is still looking into this login issue. I don't have any new information to share at the moment, but we are still investigating. Thanks for your patience!
Fitbit Update: 11/28/17
This login issue continues with app version 2.62.1. Our team is aware and still investigating the cause. I will provide an update here when I get new information, or if there is a fix released. Thanks everyone for your patience!
Fitbit Update: 11/21/17
Hi, everyone! I'm aware users on the latest Fitbit for Android app version 2.62 are having trouble logging in. I have escalated this to our team for further investigation. This was previously happening on version 2.59 and looks to be happening again. Thanks for your patience while the team looks into this!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
12-25-2017 20:37
12-25-2017 20:37
Fitbit app logged out and I can't login. It's saying me that login or password is incorrect, but I know my login name and password. If I press forgot password and click Send Reset Email it's saying me No Network connection. Please check your settings. I have a working Wi-Fi connection. It's very weird. If I click Join Fitbit button after some time it's saying me that "Fitbit.com is down for maintenance". I have updated the app and it's still not working.
12-26-2017 06:07
12-26-2017 06:07
i am facing this issue for two months. not able to log into the app. it keeps saying invalid id or password but i m able to log into the web version. really frustratinh.
12-26-2017 14:00
12-26-2017 14:00
Hi have been logged out of my app today and unable to log back in. Its saying account details are incorrect then when I try to resend password it says network connection error and won't send. Please help.
12-27-2017 11:57 - edited 12-27-2017 13:28
12-27-2017 11:57 - edited 12-27-2017 13:28
Installed Android App Version 2.63. Same problem. I can't log back in. It tells me email or password is incorrect.
Update: Message changed to website maintenance message a few minutes after posting this. App is now working.
01-03-2018 17:44
01-03-2018 17:44
Hey, Android users! Please let me know if there continues to be a login issue with app version 2.63. It sounds like this has been resolved and I would like some confirmation. Looking forward to your replies! Let me know if there are any questions.
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
01-03-2018 18:02
01-03-2018 18:02
01-03-2018 18:23
01-03-2018 18:23
App Version 2.63 is working for me now.
01-04-2018 01:32
01-04-2018 01:32
01-04-2018 04:07
01-04-2018 04:07
01-04-2018 07:55 - edited 01-04-2018 07:59
01-04-2018 07:55 - edited 01-04-2018 07:59
I am having the same problem today. (I have been logged out of my app and unable to log back in--it's saying account details are incorrect, then when I try to resend password, it says network connection error and won't send.) Have you resolved your issue? If so, how? I do have the 2.63 version.
01-04-2018 08:57
01-04-2018 08:57
Never mind. It's working now.
01-04-2018 09:18
01-04-2018 09:18
01-04-2018 10:09
01-04-2018 10:09
This is great news! Thanks so much to everyone who confirmed they are no longer experiencing login issues. Now that this has been concluded to be working again, I'm going to close this thread.
If any of you have issues in the future, or anything new comes up please go ahead and open a new topic for discussion. Thanks again for your cooperation and I hope to see you around the Community again.
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.