Android 3.3 app issues

[Matt_1976]

Nothing displays for any day.

Sleep and heart rate gone and will not let me add back to dashboard.  Same with hourly steps.  Can't even access steps for day, stairs etc.

Only see circle for calories and boxes for weight,exercise,water and food - though all blank.

Only thing it displays is error message there was a problem communicating with fitbit servers.

Charge 3 (on latest firmware without issues)  on samsung Galaxy s9+.

Moderator Edition: Updated title for clarity

[temporaldoom]

I have the same problem, definite problem with the app as the web dashboard works fine

[Chrisb99]

Worked fine for about 20 mins then the world went blank. 

[SteveW86]

Same for me. I downloaded the app update last night I think and it was circa 50MB.

Appears other Android users are having the same problem. The problems (blank stat icons and inability to connect to servers) suggest that this update was not ready for Showtime and has been pushed out undercooked.

[Manneman]

Same here. Worked for 25min but now everything is blank.

[LukesterWad]

Same here. You would have thought they tested for this before they released a major update. Worked for a bit then decided it wasn't going to function anymore.

[Chrisb99]

Has strangely started working again 

[talosN]

I have the same issues so it must be the app.

[Goosse1962]

It was working before today. At the same time the Windows app did the same thing. Affecting apps on two platforms looks to me like a server issue and not the app. Mine is partially working again. Items have reappeared. However, most show no data. I expect that it will be fixed sometime today.

[Matt_1976]

Seems to be working today.  Was very unstable for a few hours last night.

[Kfaulkner]

Anyone know how to get to the Alarm page?  I  can't find it for anything!

[AlexandraFitbit]

Hello everyone welcome to the Community forums to the new users and nice to see around the regular ones! I apologize for the delay in my response.

Thank you all for sharing the inconveniences that you experienced with the Android 3.3 app on the last days, it seems that they were server errors, but I will like to confirm if some, or all of you are still experiencing the issues? If it is the case please let me know your device's model and if it's posible to add some screen shots of the errors I will be thankful. Here is the link on how to add pictures to your posts.

Hello @Kfaulkner! I'm happy to provide you instructions on how to get to the Alarm page on the new app update. Please follow these steps: 

1. Click on your profiles picture

2. Click on your tracker icon

3. Click on Alarms, then on the +

4. Make the modifications and click on save

5. Sync so the changes will remain

I anyone needs anything else, I will be around!  

[LMerg]

Mine still won't open.  😞

I just bought the Inspire HR.  (Previously I had an Alta, but it was time for an upgrade)  I had a difficult time adding it to my app Wednesday night (8/14), but eventually it synced.  However, I was not able to get it to sync at all yesterday, then starting last night, the app won't open at all.  I can't send an error screen shot because it doesn't even load far enough to get an error. 

I restarted the phone, check the connection, etc - everything was fine.

I ran an Android update, double checked everything, still no luck.

[RicardoFitbit]

Hello @LMerg thanks for your reply, it's nice to see you again participating here in the Community Forums, sorry for the delay in responding.

To better assist you with this situation, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? I appreciate the troubleshooting steps that were tried prior to posting, if you haven't already done so, please try the following steps and let me know how it goes:

1. Force quit all the apps
2. Uninstall the Fitbit app from your mobile device
3. Make sure that the Android version is up to date
4. Reboot your mobile device
5. Reinstall the Fitbit app
6. Try to log in using your Fitbit credentials

If the steps above doesn't work, please try with a different compatible mobile device so we can determine if this is affecting your account or the app on your mobile device as itself.

Keep me posted.