Android 8.0 gps tracker problems

[Klubbsson]

I change phone from Samsung Galaxy S6 ( Android 7 ) to Samsung Galaxy S9 with Android 8.0 

Now the GPS tracking is not working when waking, cykling or running.

Map is showing way to short distance and missing most of the track. Or not even showing any position at all. 

This worked very well with android 7.

Efter explaning my issue 3 times to the support thay recognised this as an known issue, witt no sulution at all present. 

Is this a tempory problem or shall i demand a refund?

[LanuzaFitbit]

Welcome to the Forums @Klubbsson.

Thanks for letting us know all those details and that you have gotten in touch with our support team about it.

As you mentioned we’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.