Android 9.0 (Pie) not able to sync

[AlessFitbit]

Fitbit Update: 3/6/19

Hello everyone! 

We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

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Fitbit Update: 2/14/19

Hi everyone!

Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible. 

I'll let you know if I receive any additional information on this matter. 

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Fitbit Update: 10/3/18 

Hey Everyone!

Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0). 

For the background syncing issue, I have posted an update in the other floated thread which you can find here. 

We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue. 

I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience. 

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Fitbit Update: 9/26/18

Hey everyone! 

Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.

I will continue to provide updates here, so keep an eye on this thread. 

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Fitbit Update: 9/10/18 

Hi, everybody! 

Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone. 

When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread. 

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Fitbit Update: 8/19/18

We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.

Thanks for your patience! 

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Fitbit Update: 8/11/18 

Hi, everyone! Thanks for stopping by the Community Forums. 

Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.

In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here! 

[brasshat]

This issue and the other recent broken sync one, "App 2.76.1: steps/calories revert to zero, no live HR (Fitbit Community Subscription Update)", for which the thread passed the century mark several times over, are honestly appalling. I don't have another word for it.

If this issue isn't fixed in the next 48hrs, I'm returning my and my wife's Alta HRs to Costco forthwith. They were purchased more than 6 months ago, but at least Costco will take the return and issue a full refund in a situation like this; they will stand behind their customers, even when their suppliers (Fitbit) won't. I'm also recommending to Costco corporate that they pull all product from their shelves pending resolution of these outstanding issues, and whatever additional investigation they'd want to conduct.

[SunsetRunner]

Right on

[Ally2124]

I'm using version 2.76.1 all along and I'm having the sync issues despite deleting the app and installing it again when i encountered the error.. When i click on the steps, it also doesn't have records as well..

[JoeyDavis]

For the individuals with a Zip, if you do not see a device representing your tracker under your Bluetooth settings, then this may indicate there's an issue outside of the Fitbit app itself. You could try restarting the tracker itself using the instructions here https://help.fitbit.com/articles/en_US/Help_article/1186

There is also a help article titled "Why won't my Fitbit device sync?" with some suggestions (though it sounds like many have tried the same steps already) https://help.fitbit.com/articles/en_US/Help_article/1866/

As a side note for the Fitbit trackers being paired over Bluetooth, from what I've seen they do not typically show as "Connected" in the Android Bluetooth settings, even once paired (they only appear as "Connected" during the moments it is syncing to the phone). If you press "Connect" for the device from the Android settings, it will appear to do nothing and the trackers won't show as "Connected" since they are not like a speaker, for instance, that is intended to be constantly connected to receive audio (or some other data).

[DivaCary]

This is extremely disappointing. I expected a lot more from the smart
people at Fitbit. How hard can it be? Or is it that they just don't care?

Best regards,

Moderator edit: Removed personal info

[RKLVV]

I'd have to disagree, I have a Zip and have tried all of that and countless other "hacks", this just works for the first few minutes and then then back to the same issue.

I work for a product company and this is not how a large company deals with customer field issues. I'm just going to return my Fitbit and move over to Google Fit.

[WolvesPhil]

Extremely tempted myself to move away from Fitbit to another platform!

I am also unable to use my Blaze with Google Pixel 2 running Android P, no issues when connected to an iOS device.

Dear Fitbit staff - are there any updates on this issue?

[RKLVV]

I have no issues syncing with my HTC 10, which is running Android 8 Oreo. It syncs every single time, automatically and on-demand. The issue for me is with my Pixel XL running Android 9 Pie.

[WolvesPhil]

I agree it is definitely a Pie related issue...

I am on the latest App 2.77

[DivaCary]

I'm still using my Fitbit Flex2 and it syncs. I just decided to keep that
and get a watch. How old world! When the Flex2 dies that's it for me

Best regards,

Moderator edit: Removed personal info.

[Airdra]

Hoping for a resolution soon.

I'm sick of spending half an hour removing the device, restarting both phone and Fitbit.. trying to pair, and repeating until it connects just long enough for a possible sync.

Bad timing since I bought the Blaze the same day I updated my phone.

Would really like to use the Blaze to its full ability ASAP.

[mtbmargaret]

I have been unable to sync with my Samasung A8 since May. It has been very frustrating! ...but by something short of a miracle, my phone did an upgrade today to 9.0 Oreo, and my fitbit is working! Fingers crossed! The really funny thing is, I did nothing. I recently charged my fitbit and just left it, but after my upgrade I thought I would do some trouble shooting again. I went to get my fitbit, and noticed it had the correct time, and when I opened the app on my phone it just synced automatically and that's it.

[Shnnonrae]

I have contacted customer service multiple times on this following issue without resolution. the main reason I use the fitbit is for the app benefit. this makes me want to get rid of it and move to the android watch. After the 9.0 update my fitbit app won't sync, doesn't stay logged in, and often won't recognize my email or password as valid.

• In order to sync I have to wait and then it only happens once a day maybe even if I manually try to sync it. I also sometimes have to turn the phone off and back on to get the app to respond.
• The app logs me out 5-10 times a day pretty regularly.
• Sometimes I am able to log back in, on the times I am not it won't recognize the saved email and password. When contacting support they just say resest the password. That is dumb and doesn't work I did try it. I am still able to log in on my computer but who has time for that crap. I have tried to remove and reinstall the app but I defintely don't want to do this on a daily basis. 

What is Fitbit doing to fix this?

[Janine111]

Aless:  Do you have an update on the escalation of this issue?  Has there been a response?  Many thanks in advance for your time in handling this problem.

[Shnnonrae]

It has been 4 days since I have first let them know, I got a response two
days ago and they got my request and issue wrong. I explained it in detail
but there has been no feedback since then. Also still having the issues so
I decided to post on the forum to see if I could get any help.

[DivaCary]

Apparently nothing

Best regards,

Moderator edit: Removed personal info.

[LanuzaFitbit]

Hello everyone!

Thanks for sharing everything that you have tried and how this situation has affected you. 

All details are being forwarded to the team to that it can be looked into.

In case you have not, do try to follow the steps in this article. There is a chance that they could help you out to get your Fitbit to sync.

Please feel free to reach out if you have any other questions!

[DivaCary]

I think we've all tried these ad nauseum. We need a solution, assuming you
want to keep us as customers

Best regards,

Moderator edit: Removed personal info.

[JaxGrammy]

THANK YOU, THANK YOU, THANK YOU!!  So far this is also working for my Fitbit One.  It's been a couple of hours also and if it changes back to where it doesn't sync, I will let you know.  

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@MerryMe wrote:

Finally got sync working again.  Uninstalled app, restarted phone, reinstalled app, restarted phone once more.  Still didn't work consistently. (Would work once, maybe twice then stop again).

  Then restarted my Fitbit One using the charger (instructions online if you need them) and  now things seem to be working for the last couple of hours. Hope this helps others!

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[SheWatt]

I agree. Getting tired of having to unpair and try to re find my ion just to get the correct time for a few minutes. It wouldn't be so bad if the time would stay correct.