Android 9.0 (Pie) not able to sync

[AlessFitbit]

Fitbit Update: 3/6/19

Hello everyone! 

We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

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Fitbit Update: 2/14/19

Hi everyone!

Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible. 

I'll let you know if I receive any additional information on this matter. 

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Fitbit Update: 10/3/18 

Hey Everyone!

Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0). 

For the background syncing issue, I have posted an update in the other floated thread which you can find here. 

We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue. 

I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience. 

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Fitbit Update: 9/26/18

Hey everyone! 

Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.

I will continue to provide updates here, so keep an eye on this thread. 

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Fitbit Update: 9/10/18 

Hi, everybody! 

Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone. 

When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread. 

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Fitbit Update: 8/19/18

We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.

Thanks for your patience! 

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Fitbit Update: 8/11/18 

Hi, everyone! Thanks for stopping by the Community Forums. 

Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.

In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here! 

[Fee21]

Has there been a fix for this issue yet? As far as I can see this post hasn't been updated in 3 months - surely they have resolved the problem!

I got the charge 3 as a gift for Christmas but have found it almost impossible to sync with my Pixel phone. Previously I had an Alta and never had any syncing issues at all. I am running on Android 9.0 and have the most up to date version of the fitbit app, but still my tracker has not synced any information to my phone in 5 days!! Any help would be appreciated - I have already restarted fitbit and phone, reinstalled the app, restarted Bluetooth but to no avail.

[Kamleman]

Given my past experience with Fitbit no amount of complaining by their customers will make a difference, and asking the forum moderators for any real information is an equally futile exercise. All you will get from them is "our technical team are working on it". But you'll never be told what the progress is or when a fix can be expected.  There are two options... Lie down, have a cold drink and use your computer to sync while waiting for a fix. Or, change to a different brand of tracker. Save your emotional energy for more important things 😀

[tessierp]

@Kamleman

That is not encouraging.. I guess, I will have to find an alternative eventually then...

[SunsetRunner]

@Fee21

I honestly feel it's the new update on the fitbit app to update our trackers that's causing this. That new update is to update our trackers not the fit bit app. That new update took my Adidas Ionic tracker and made it unusable. The update from Aug of 2018 caused my tracking to not sync, it took them about a month or fix that issue. Then in Dec of 18, they sent out another update to update our trackers, but my PERSONAL opinion is it gave my tracker a virus....  so we wait to see what's next.  Good Luck!!

[smwcc2]

Are there any updates? I just started having issues syncing my pixel 2 XL on andoid 9 about 2-3 weeks ago. It will work fine for 1-2 days and then requires that I restart my phone and repeats the same. Uninstalling, reinstalling the app, restarting Bluetooth, etc don't work. Everything is up to date. Would love to know if there are updates!

[UsefulIdiot]

Fitbit appear to no longer support Android phones. Suggest you send yours back and buy an alternative brand. Very annoying, as it was a very nice product.

[SunsetRunner]

@UsefulIdiot

that would not be a smart move.... not at all.

[hankyxxx]

I will change to a different brand of tracker. But I won't gonna pay for
it. Fitbit will. 😉
Glad I live in The Netherlands where consumer rights are one of the best in
the world.

[tessierp]

@hankyxxx

Progressively I will start looking for alternatives but right now I'm sticking to Fitbit until another company brings a watch that lasts long enough (more than 2 or 3 days) and can give me all the fitness tools and community I have with Fitbit.. 

Perhaps by then, Fitbit will sort their **ahem** out and will remain with them.

[Kamleman]

I think Fitbit will eventually sort it. After all, it's just a matter of time that pie is rolled out to all Android phones, and I cannot believe that Fitbit will give up on the entire Android market. What is annoying and disappointing though is the total lack of feedback on what they are doing and when they anticipate the fix will be in. Notice the complete silence from the moderators for weeks and lack of any useful information whatsoever. And I would bet that Fitbit continues to advertise their devices as Android compatible....not.

[mathijssegers]

It's probably the shop you bought it from, not Fitbit who's paying in this case. I haven't been able to sync for a week now either. Very nice job @Fitbit.

(Since android 9 on my Android One device (Xiaomi a2 lite, was working perfectly since I got it, until the 30th).

[SunsetRunner]

@mathijssegers

I got mine from fitbit.com........

And You? Cause u are having the same issues I see...

[mathijssegers]

 Well I'm also from the Netherlands, mine is from a shop called Coolblue, which overall has great service, but that won't help you.

[SunsetRunner]

@mathijssegers

Wow! So far away... in America,  California,  I have insurance on mine, so that took care of my new tracker witch should arrive by Friday.  But I will NOT sync it to the app until this issues is resolved. They need to send a new update out soon. So many of us in the community are ready to give up on fibit.

[mathijssegers]

Well yes, I've been using Fitbit for a year or 2 now. And before I had a charge with horrible issues keeping connected with my phone for GPS (I Cycle).
Now I just can't sync for a week?

Getting a bit sick of this as well, overall I'm pretty sure it's worth the 280 euro's I forked over.

[SunsetRunner]

@mathijssegers

I understand.  I spent $345 on my ionic Adidas Fitbit, so I'm a bit frustrated.  This is my 2nd year as well and it's the 3rd time this has happen.  Syncing issues, no connectivity,  reset wifi, reset bluetooth,  reset app, reset tracker and NOTHING!!!  ( deep breath taken). I just want things to work like they did last year around this time. It was perfect. Still, we wait!!!! Hello update!!!!!

[mathijssegers]

Well I've just messaged my store for a refund, I'm just tired of having technology which just does not work in 2019.

Ok, not working is understandable, but not for this long (as it has been a thing since August), if you ordered a new one I'm pretty sure it's not going to work either since it seems to be a software issue where Fitbit needs to release fixes to the Android app.

I'd look for a less fancy (feature rich) device as I have seen devices lasting for a month including GPS, just not with a full colour display and App Store (I haven't seen useful apps for Fitbit really).

[SunsetRunner]

@mathijssegers

That's another reason why I refuse to sync it until these issues, bugs, kinks are fixed.  I dont care for the Samsung smart watch, its round, but it does way more... I love my square fit bit... even if it does less.  But I can promise you, when this is all over and my insurance runs out I just might be a Samsung smart watch girl....l

[hankyxxx]

In The Netherlands the store has to sell a properly working product. That's
law. If they don't, they have to come with a solution. Of course Fitbit is
going ton pay for this. When everyone is returning his device, the shop
won't gonna sell Fitbit anymore. And a good shop makes deals on return
policies with Fitbit as well.

[Andyjb]

I'm having the same issue., but mine will only sync when the fit it is charging and my phone is charging, pritty annoying