Android 9.0 (Pie) not able to sync

[AlessFitbit]

Fitbit Update: 3/6/19

Hello everyone! 

We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

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Fitbit Update: 2/14/19

Hi everyone!

Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible. 

I'll let you know if I receive any additional information on this matter. 

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Fitbit Update: 10/3/18 

Hey Everyone!

Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0). 

For the background syncing issue, I have posted an update in the other floated thread which you can find here. 

We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue. 

I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience. 

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Fitbit Update: 9/26/18

Hey everyone! 

Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.

I will continue to provide updates here, so keep an eye on this thread. 

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Fitbit Update: 9/10/18 

Hi, everybody! 

Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone. 

When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread. 

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Fitbit Update: 8/19/18

We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.

Thanks for your patience! 

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Fitbit Update: 8/11/18 

Hi, everyone! Thanks for stopping by the Community Forums. 

Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.

In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here! 

[BenInTx]

There was a software patch release for the Android this weekend, I believe, which I installed, but I've already returned my Versa. Owning a Versa was significantly counterproductive for lowering my BP.

[DrDaveUK]

UPDATE:   3 days later and Charge 2 is still syncing with Xiaomi Note 5.   HR data is now syncing properly as well.  I hate to say this, but for the moment, it seems to sync better than it has in the past.  I've set the Fitbit app to "All Day Sync" and "Always Connected".  I don't know if that makes a difference, but the removing the device from the Fitbit app, then restarting the Charge 2 while in the charging cradle and then adding the Charge 2 back into the app seems to have made the difference.

I'm not happy that the app screwed up with the update to Pie, but compared to so many others, I feel lucky.  Time to buy that lottery ticket.    

[ZINZIN]

Go in peace. May we all have your experience.

[CardiganWearer]

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@DrDaveUK wrote:

UPDATE:   3 days later and Charge 2 is still syncing with Xiaomi Note 5.   HR data is now syncing properly as well.  I hate to say this, but for the moment, it seems to sync better than it has in the past.  I've set the Fitbit app to "All Day Sync" and "Always Connected".  I don't know if that makes a difference, but the removing the device from the Fitbit app, then restarting the Charge 2 while in the charging cradle and then adding the Charge 2 back into the app seems to have made the difference.

I'm not happy that the app screwed up with the update to Pie, but compared to so many others, I feel lucky.  Time to buy that lottery ticket.    

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so

do notifications and GPS connect also work?

[reggert]

Very gsppy its working for you! I turned on these 2 settings, closed the app, removed and replaced the battery which is a known/proven solution for my zip to sync a single time. Opened the app and yes my Zio did sync but as it the past only the 1 time. Tried syncing several times since and no luck. Sadly this is not a solution for me.

[DrDaveUK]

Regarding notifications and GPS - Yes to both.    All I've checked with notifications is an incoming phone call, and with the GPS, a short walk around the block.  Both seemed to work with no problem.  

The only thing I can't seem to get working, and this is seemingly not due to Pie upgrade, is my 10 minute warning notification if I haven't made my 250 steps for the hour.  

[Zeldaw]

That's good news.

I can sync, most of the time, but only on continuous which is causing the battery to need charging more quickly.

I get the step warning notifications and discovered today I can get the wake up alarm to work. Alas no phone calls or texts. Not vital but would be nice.



Sent from my Samsung Galaxy smartphone.

[Pamline]

How did you get it to sync 

[Zeldaw]

I uninstalled the app then reinstalled it. Set it to continuous sync, probably did a restart on my phone. It won't sync if there is another wifi type device in use nearby but on the whole it will sync.



Sent from my Samsung Galaxy smartphone.

[RicardoFitbit]

Hello guys! I'm here to continue providing assistance with your concerns, my apologies for the delay in responding your posts. I'd like to welcome our recent member of our Community Forums @SunsetRunner @Sandinista81 @Ankit992 @astmens @MedusaDK @TimZurich @loriandtate @SunsetRunner. Thanks for continue participating here in our forums  @Jenmorrell1618 @reggert @BenInTx @ezentmyer @MattJ71 @Cazald @ZINZIN @14kperday @Acid0057 @Kurichan @ScottKilbo @zsk240 @Zeldaw @Emujo @Mamamegs @SunsetRunner @rejkz @DrDaveUK @Kamleman @harpingon @pampurio97 @Tanutamun @spatula @CardiganWearer @Pamline. Your willingness to help is appreciated  @Giampi71 

I'd like to begin appreciating the information that was shared in each of your posts, your effort troubleshooting your devices and the patience spend on this are appreciated as well. I noticed that some of you guys are trying to sync your devices with incompatible mobile devices with our products and services, therefore, you may experience certain connection difficulties with it and your Fitbit. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern.

That said, I recommend to check our list of compatible devices here to check if the root cause of your situation is due to this. Even though your mobile devices are compatible or not, lets give it a try to our help article: Why can't I set up my Fitbit device? and let me know how it goes. If by any chance you're still unable to sync your Fitbit with your mobile device, I suggest you to try with another compatible device or your computer to complete the syncing process.

Take in consideration that Fitbit is always striving to improve our users Fitbit experience with our products and services. Therefore, we appreciate all of the input we receive from our Community Forums because such information help us to evaluate our procedures for future scenarios. Thank you for the feedback and your patience with this syncing situation with Android 9.0.

@Sandinista81 @Zeldaw If both of you are still having difficulties with the notifications on your device, please ensure that it's compatible as stated above. If so, check all the information from our help article: My Fitbit device isn't receiving notifications from my phone and move forward with the troubleshooting steps if all the requirements to receive notifications on your device are met. Keep me posted.

@SunsetRunner Let me share with you that even though our Zip model was discontinued to maintain our product line focused, this doesn't mean that we abandoned our Zip users, I'm more than willing to provide you with assistance regarding your syncing concern with your mobile device. Can you please let me know if the steps from the help article that was posted above for syncing difficulties were already tried? Also, did you already tried with a different mobile device or with a computer?

@astmens @TimZurich @SunsetRunner @MattJ71 @14kperday @zsk240 @Jenmorrell1618 @Emujo @rejkz @DrDaveUK @Tanutamun I'm happy to know that your difficulties were resolved, your effort and patience troubleshooting your Fitbit devices to resolve this situation are appreciated. Don't hesitate to contact me back if further assistance is required or if any question remains unresolved, I'll be here.

See you around!

[reggert]

More deflecting and politics and disingenuous help. I am getting sick and tired of being fed with remedial troubleshooting guides and device compatibility listings. It is very clear Fitbit has no intent of trying to solve the andriod 9 sync issues. 

[ZINZIN]

Thank you for actually addressing our issues. If I understand correctly,
the Zip has been discontinued and therefore, Fitbit will no longer work on
addressing the issue of not synching is this true? If so, are those of us
with a Zip are out of luck? My phone is listed as a compatible device, so
what now?

Thank you for your prompt response

[Jenmorrell1618]

You must have missed a post because my zip still doesn't work. I have been syncing through my iPad which sucks because I have to manually do it every night. My family gave up on weekly challenges because no one can sync their fitbits except for my mom and occassionally myself. Telling us to use a device other than our mobile is super inconvenient because we don't always have those devices available.

[reggert]

Yeah ZINZIN i think our fitbit zips have become paper weights. I thought that other supported ftibit products were having sync issues like the zip??

[SunsetRunner]

Per your note below, thanks for finally acknowledging that Fitbit has abandoned the Zip.  The steps in your article did NOT solve my sync issue with my Fitbit Zip and Pixel 1 on the Android Pie (9) OS.

Yes, my Fitbit Zip will sync with my Windows 10 computer (w/adapter) and my Samsung Tablet, however I do not carry my large tablet or my 40 pound desktop computer and monitor around with me in my pocket during the day.  I only carry my Pixel One (1) phone running Android Pie (9) with me during the day, which no longer syncs with my Fitbit Zip since my PIxel updated to Android Pie on August 6, 2018.  Using my desktop PC or tablet to sync my Zip is very very inconvenient and is not a long term solution.

________________________________________

@SunsetRunner Let me share with you that even though our Zip model was discontinued to maintain our product line focused, this doesn't mean that we abandoned our Zip users, I'm more than willing to provide you with assistance regarding your syncing concern with your mobile device. Can you please let me know if the steps from the help article that was posted above for syncing difficulties were already tried? Also, did you already tried with a different mobile device or with a computer?

[mattdm]

Seriously? Are you kidding?

The Zip (and One) do not work at all with devices you say are supported. Full stop. No "did you try this" about it. It does not work.

In order to verify this, the Fitbit team would need two things:

1. Any Google Pixel phone ever.

2. A Zip or One tracker.

That's it. No magic. This 100% will not work. And you could have easily determined that, but instead you've wasted thousands of people's time leading them down "diagnostic" paths that you SHOULD know full well don't work.

I really liked my Fitbit tracker.. But this is really, really not acceptable behavior.

[Zeldaw]

Well it seem my Samsung A7 does not appear on the compatibility list though its system is Android OS 5 or greater. It is Android 9.

Strange that I had full functionality when on Android 8. It was only when the phone performed a system upgrade that things changed. Every single other Samsung is listed, very convenient that my model does not.



Sent from my Samsung Galaxy smartphone.

[Zeldaw]

Yeah. Very convenient my device model isn't on the list despite meeting the operating system requirements



Sent from my Samsung Galaxy smartphone.

[ezentmyer]

@RicardoFitbit I am speaking for 3 different users in my family of the
Google Pixel and the Fitbit Zip. It doesn't work. On any of them. Hasn't
since Android 9. On any of them. Yet Fitbit continues to sell new devices
without disclosing the product defect so well documented in this thread.
Hence, I'm pursuing other options to remedy.

[Cazald]

Thank you for your response, but it doesn't help. I uninstalled the app yesterday but it took me over an hour to get it to find my watch, in the end I uninstalled about 3 times. It works for couple then stops syncing again. What are we supposed to do? I'm certainly not carring around a computer.