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Android APP sync doesn't update Dashboard

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‎06-06-2017 18:18 - last edited on ‎06-08-2017 06:09 by Moderator Alum

‎06-06-2017 18:18 - last edited on ‎06-08-2017 06:09 by Moderator Alum

I sync my Alta HR through the Bluetooth and it updates through the website and few features on the APP but not the main dashboard on my fitbit app. Same issue when I use the usb dongle. It doesn't matter if my phone is on WIFI or the mobile network.

 

 

Moderator Edit: Updated Subject For Clarity.

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3 REPLIES 3

‎06-08-2017 06:08

‎06-08-2017 06:08

Hello @Rafster83, it's nice to have you here in the Fitbit Community.

 

I would like to see a screenshot of how it looks the main Dashboard on your Fitbit app to have a closer look. Certainly this behavior is not expected with the app, specially if the online-Dashboard is showing your information correctly

 

Please give it a try to the steps I mentioned in the following post. This steps will reset the data of your Fitbit app and might help you to address this issue.

 

See you around and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎01-31-2018 10:40

In response to RobertoME

‎01-31-2018 10:40

It does update eventually but it takes a long time to update even on the usb dongle.

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‎08-19-2018 01:42

In response to RobertoME

‎08-19-2018 01:42

I have same problem

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