ECG app disappeared from Google Pixel Watch 3

[Kevin9441]

After updating to version 4.42.1, ECG history is empty or a blank screen. ECGs taken on watch cannot be viewed now.

Moderator Edit: Clarified subject

[LordFristi]

So after months the ECG download function finally worked again (see: Solved: Re: Charge 6 won't download ECG PDF - Page 6 - Fitbit Community), and now it is broken again. Please solve this asap @AndreaFitbit. As we do not want to wait for this again for over half a year.

[Dimon2011]

Ecg în pixel watch 3 dont works

[Brummer_1]

same for sense 2 the ECG (EKG) functionality is lost no button in the app to download the ECG. @AndreaFitbit I hope you will be able to forward the issue to the right persons

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because the "new version" bricks the ECG functionality I would love to downgrade the APP to the old version.
Any suggestions ?

[Robynlwood]

I’m having the same issue with iPhone.  I select the ecg on my iPhone and it’s just a blank screen

[Dimon2011]

Even in the version before I can't take an ECG.

[Adm314]

There's a thread on this for the Charge 6 with lots of people finding the same. No response yet from support. Very frustrating. Please tell us what's going on

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for letting me know about this situation, and your efforts while working on this matter. I understand where you're coming from and appreciate your feedback as it helps us to continue improving our products, as well as our services.

I'd like to forward this to our team for further investigation. To do so, please provide me with the following:

• Model and software (OS) version of your phone
• Country where you're located
• If possible,share a screenshot of any error or message displayed on the Fitbit app

[RiekoC]

Hello @Kevin9441 , @Dimon2011 , @Adm314 , @Brummer_1 

Please see this thread in the Charge 6 help forum about this issue (<-- click link). The Moderator acknowledged the issue and has escalated it to the team. She has asked for additional information that can be forwarded to the team to help in their investigation. You may want to post/follow this thread as I think the Moderator will use that thread to provide updates.

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Hello@Robynlwood 

This is the Android app help forum. Please post your issue in the iOs app help forum (<-- click link)

[Adm314]

Hi

Samsung S25 ultra, android 15

3 screenshot for you. One showing the missing ecg file from my health checks, one showing the last screen I get to by trying to access ecg through the app on my phone, and the final being the blank page I then get stuck on (the app freezes and becomes unresponsive here and has to be reset to access anything again)