ECG app disappeared from Google Pixel Watch 3

[Kevin9441]

After updating to version 4.42.1, ECG history is empty or a blank screen. ECGs taken on watch cannot be viewed now.

Moderator Edit: Clarified subject

[LordFristi]

So after months the ECG download function finally worked again (see: Solved: Re: Charge 6 won't download ECG PDF - Page 6 - Fitbit Community), and now it is broken again. Please solve this asap @AndreaFitbit. As we do not want to wait for this again for over half a year.

[Dimon2011]

Ecg în pixel watch 3 dont works

[Brummer_1]

same for sense 2 the ECG (EKG) functionality is lost no button in the app to download the ECG. @AndreaFitbit I hope you will be able to forward the issue to the right persons

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because the "new version" bricks the ECG functionality I would love to downgrade the APP to the old version.
Any suggestions ?

[Robynlwood]

I’m having the same issue with iPhone.  I select the ecg on my iPhone and it’s just a blank screen

[Dimon2011]

Even in the version before I can't take an ECG.

[Adm314]

There's a thread on this for the Charge 6 with lots of people finding the same. No response yet from support. Very frustrating. Please tell us what's going on

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for letting me know about this situation, and your efforts while working on this matter. I understand where you're coming from and appreciate your feedback as it helps us to continue improving our products, as well as our services.

I'd like to forward this to our team for further investigation. To do so, please provide me with the following:

• Model and software (OS) version of your phone
• Country where you're located
• If possible,share a screenshot of any error or message displayed on the Fitbit app

[RiekoC]

Hello @Kevin9441 , @Dimon2011 , @Adm314 , @Brummer_1 

Please see this thread in the Charge 6 help forum about this issue (<-- click link). The Moderator acknowledged the issue and has escalated it to the team. She has asked for additional information that can be forwarded to the team to help in their investigation. You may want to post/follow this thread as I think the Moderator will use that thread to provide updates.

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Hello@Robynlwood 

This is the Android app help forum. Please post your issue in the iOs app help forum (<-- click link)

[Adm314]

Hi

Samsung S25 ultra, android 15

3 screenshot for you. One showing the missing ecg file from my health checks, one showing the last screen I get to by trying to access ecg through the app on my phone, and the final being the blank page I then get stuck on (the app freezes and becomes unresponsive here and has to be reset to access anything again)

 

 

 

[DaveJ.ca]

Hi Lizzy:

• Fitbit app 4.42.1, updated May 2, 2025 running on Pixel 8 Pro with Android 15
• Located in Canada
• No error messages - Google watch 2 seems to take the ECG as it has in the past.
• on the FitBit app under the You tab, Health Assessments section there is no longer an ECG section, only "Irregular rhythm notifications", "High heart rate notifications notifications" and "Low heart rate notifications" (so no ability to request an ECG report pdf)
• Last successful download of a "Heart rhythm assessment" was on April 18 (none since attempted until today when an ECG was flagged as AFib on my Pixel watch 2, when found theCurrent Fitbit app details option missing in my Fitbit app).

[HankM]

I am facing the same issue, unable to setup or use Fitbit ECG on the Pixel Watch 3

Details 

• Pixel watch 3
• Android Pixel 8 phone 
• Country: Canada

Replication steps:

• Open Fitbit ECG on Pixel Watch 3
• Click open the Fitbit mobile app
• On android click "Get started"
• Blank screen appears and unable to continue.

 

 

 

[bhsa]

I know here all about watch 3 ,but I have the same issue with watch 2. I bought it recently and tried to connect ECG with my pixel 6 pro but it freez on Fitbit app so I could not set it up.I tried every solution in google help community nothing has been worked for me.So I thought may be it is defective watch and I should return it.

[Siimot]

Same issue on pixel watch 3 after the fitbit app updated on the phone no longer able to see the ecg option, all past ones gone and can no longer view new ones on the phone.

Pixel watch 3, pixel 9a latest app version 

[bhsa]

I forgot to add screenshots.

Pixel6 pro

Pixel watch 2

Country:  Canada

 

 

 

[Brummer_1]

It does NOT look like a bug to me!
I have downgraded to various older Fitbit versions via xxx.mirror and the ECG (ECG) function is switched off in all versions.
I think the function was simply deleted on the server.
Which I personally find a huge mess

[RiekoC]

Hello @LizzyFitbit 

I'm in the USA & have the Pixel 8 phone, Android 15, and Pixel Watch 3. 

I'm able to install the ECG tile on my watch and take an ECG reading. However, as other have mentioned, the ECG "tile" in the Fitbit app, version 4.42.1, is missing. There's no way to see the readings that I took today or any of my past readings.

[Brummer_1]

I have complained in the Playstore about the feature being disabled.
Got immediate feedback but I'm afraid this is a chat bot.
It may help if a lot of users make themselves known there with negative reviews.
@LizzyFitbit @AndreaFitbit
It's not a bug in the app the requests for screen shots or similar are misleading

Google LLC
May 12, 2025
Hi, we'd like to let you know that this is a general issue and we're already working on a solution. We apologize for the inconvenience caused and thank you for your patience. You can always find us at https://goo.gle/contactfitbit

[Brummer_1]

I have complained in the Playstore about the feature being disabled.
Got immediate feedback but I'm afraid this is a chat bot.
It may help if a lot of users make themselves known there with negative reviews.
@LizzyFitbit @AndreaFitbit
It's not a bug in the app the requests for screen shots or similar are misleading

Google LLC
May 12, 2025
Hi, we'd like to let you know that this is a general issue and we're already working on a solution. We apologize for the inconvenience caused and thank you for your patience. You can always find us at https://goo.gle/contactfitbit