ECG app disappeared from Google Pixel Watch 3

[Kevin9441]

After updating to version 4.42.1, ECG history is empty or a blank screen. ECGs taken on watch cannot be viewed now.

Moderator Edit: Clarified subject

[LordFristi]

So after months the ECG download function finally worked again (see: Solved: Re: Charge 6 won't download ECG PDF - Page 6 - Fitbit Community), and now it is broken again. Please solve this asap @AndreaFitbit. As we do not want to wait for this again for over half a year.

[Dimon2011]

Ecg în pixel watch 3 dont works

[Brummer_1]

same for sense 2 the ECG (EKG) functionality is lost no button in the app to download the ECG. @AndreaFitbit I hope you will be able to forward the issue to the right persons

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because the "new version" bricks the ECG functionality I would love to downgrade the APP to the old version.
Any suggestions ?

[Robynlwood]

I’m having the same issue with iPhone.  I select the ecg on my iPhone and it’s just a blank screen

[Dimon2011]

Even in the version before I can't take an ECG.

[Adm314]

There's a thread on this for the Charge 6 with lots of people finding the same. No response yet from support. Very frustrating. Please tell us what's going on

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for letting me know about this situation, and your efforts while working on this matter. I understand where you're coming from and appreciate your feedback as it helps us to continue improving our products, as well as our services.

I'd like to forward this to our team for further investigation. To do so, please provide me with the following:

• Model and software (OS) version of your phone
• Country where you're located
• If possible,share a screenshot of any error or message displayed on the Fitbit app

[RiekoC]

Hello @Kevin9441 , @Dimon2011 , @Adm314 , @Brummer_1 

Please see this thread in the Charge 6 help forum about this issue (<-- click link). The Moderator acknowledged the issue and has escalated it to the team. She has asked for additional information that can be forwarded to the team to help in their investigation. You may want to post/follow this thread as I think the Moderator will use that thread to provide updates.

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Hello@Robynlwood 

This is the Android app help forum. Please post your issue in the iOs app help forum (<-- click link)

[DaveJ.ca]

Hi Lizzy:

• Fitbit app 4.42.1, updated May 2, 2025 running on Pixel 8 Pro with Android 15
• Located in Canada
• No error messages - Google watch 2 seems to take the ECG as it has in the past.
• on the FitBit app under the You tab, Health Assessments section there is no longer an ECG section, only "Irregular rhythm notifications", "High heart rate notifications notifications" and "Low heart rate notifications" (so no ability to request an ECG report pdf)
• Last successful download of a "Heart rhythm assessment" was on April 18 (none since attempted until today when an ECG was flagged as AFib on my Pixel watch 2, when found theCurrent Fitbit app details option missing in my Fitbit app).

[bhsa]

I know here all about watch 3 ,but I have the same issue with watch 2. I bought it recently and tried to connect ECG with my pixel 6 pro but it freez on Fitbit app so I could not set it up.I tried every solution in google help community nothing has been worked for me.So I thought may be it is defective watch and I should return it.

[Siimot]

Same issue on pixel watch 3 after the fitbit app updated on the phone no longer able to see the ecg option, all past ones gone and can no longer view new ones on the phone.

Pixel watch 3, pixel 9a latest app version 

[Brummer_1]

It does NOT look like a bug to me!
I have downgraded to various older Fitbit versions via xxx.mirror and the ECG (ECG) function is switched off in all versions.
I think the function was simply deleted on the server.
Which I personally find a huge mess

[RiekoC]

Hello @LizzyFitbit 

I'm in the USA & have the Pixel 8 phone, Android 15, and Pixel Watch 3. 

I'm able to install the ECG tile on my watch and take an ECG reading. However, as other have mentioned, the ECG "tile" in the Fitbit app, version 4.42.1, is missing. There's no way to see the readings that I took today or any of my past readings.

[Brummer_1]

I have complained in the Playstore about the feature being disabled.
Got immediate feedback but I'm afraid this is a chat bot.
It may help if a lot of users make themselves known there with negative reviews.
@LizzyFitbit @AndreaFitbit
It's not a bug in the app the requests for screen shots or similar are misleading

Google LLC
May 12, 2025
Hi, we'd like to let you know that this is a general issue and we're already working on a solution. We apologize for the inconvenience caused and thank you for your patience. You can always find us at https://goo.gle/contactfitbit

[ChasmanG]

No Fitbit ECG tile on Fitbit app under Health assessments with Pixel Watch 2. It was there several days ago and disappeared after the lastest app update.

I have been using the ECG sharing capaility for the last year. I am in constant Afib and have been sending ECG pdfs to my cardioloist weekly for a year. I have reinstalled app on Pixel watch 2 as well as on my Android phone running Android 14. I suspect an Fitbit app update issue. Anyone else having this problem? I did a Chat with Google support and tried everything suggested to no avail. 

[Gr4ndp4]

Hi, @ChasmanG, welcome. I recommend you follow this precise process -  follow these steps to delete the Fitbit app & reinstall it. The belt & braces procedure is as follows. Manually sync your Fitbit app as described above (if you can). Go to your phone settings>apps>Fitbit app>force stop>clear storage>uninstall>go to your phone connected devices & "forget" your Inspire 3>NOW RESTART YOUR PHONE. Go to the Play Store & reinstall the Fitbit app, log in with your Google account, and set your PW2 up again in the Fitbit app.

I hope this helps, please post here again & let us know how you get on.

Cheers

Moderator Edit: Formatting.

[ChasmanG]

No luck. Problem still persists. My opinion is that it is a software issue with the last Fitbit app update on May 9, 2025

[RiekoC]

Hello @ChasmanG 

There is currently an issue with the ECG feature in the Fitbit app. I'm using the Pixel Watch 3, and like you, I no longer see the ECG tile in the Fitbit app. 

Please see this thread on the topic (<-- click link) where the Moderator asked for additional information that will be forwarded to the team investigating the problem. You may want to post/follow that thread as the Moderator will likely post updates there.

[LizzyFitbit]

Hi everyone, and a warm welcome to our new members.

Thanks for sharing more information and screenshots, as well as every step tried prior to posting. I'd like to share with you that our team is aware of the issues with the ECG app not appearing on your Fitbit device.

They're currently working to identify a solution as soon as possible. I'll be sure to send out an update as soon as I have more details.

By the way, if you're experiencing issues with the ECG app blank screen on the Fitbit app, check this thread to receive updates