Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[Penfold63]

come to think about it my problems have started since a Samsung update

[snapshot50d]

went to Fitbit Chat help this morning- had me walk though all the things already done here (uninstall, reinstall, couldn't get past 4 digit pin to connect) was told to mail fitbit back and would then send me a replacement.  sounds fishy af - trust?

[Harrij]

Would this be the reason why my watch is stuck in swimming mode?

[Meenie50]

Thanks but I already tried that. It's fully updated. ❤️

[Joeboy52]

I have an Iphone8 and it is certainly having synching issues this weekend.  I have only had the Versa 3 since Tuesday (replaced Ionic which died).  Was starting to think it was defective.

[MichM28]

Not sure if this help everyone but I toggled On the Notification Center setting in Messages. Seems to fix the issue for me. iPhone with Fitbit Versa. 

[sidmobile]

Maybe it's time to pull the developers working on the new project to port Fitbit to Wear OS/Tizen? By the time this is resolved, Fitbit is not going to have much brand equity remaining. For my next purchase, I'm not sure I want the product to have anything to do with this terrible experience. 

[Ahar123]

Me too and have been on the phone with customer service 3 times or more and no help….so frustrating!

[EvenTheTrees]

When is this going to be fixed? What exactly are you doing & what is the plan? You have thousands of users telling you they can't use the expensive device they've purchased. Maybe try rolling back the update until it works? Warning new users? Take the update down so new users don't get stuck with it? How much longer? I'm in a health challenge at work and now I can't participate because it's been 5 days since anything synced. After a year of lockdown, I need some fun. 

[SunsetRunner]

Restarting my Sense resolved the connection issue.

[AlexVln]

Restarted my Ionic a lot of times. The same sync problem happens

[elainesharrison]

I have apple. Same issue. Also,  I have a Sense my husband charge 3. We both did an update and now both batteries are lasting less than 1 day and they used to last 6 days. Help

[Charlie.daniell]

Is this resolved yet? I cannot use my fitbit as it needs an update but won't sync

[ThomasbB]

Hi ElaineFit,
My battery (Versa 3) still lasts 2-2 1/2 days tops…

Sent from my iPhone

[Renko]

I uninstalled the Fitbit app and was able to bring back call notifications and text messages.

However, when I try to connect other apps like Discord or Facebook messenger, it breaks it again. 

[Renko]

Update: what seems to be breaking it is "enable transliteration" 

[mjco]

I am giving up on Fitbit....this is my 2nd, my husband is on his 3rd. Just ordered a new tracker from a competitor!

[Duchess58]

My issue is not with syncing. My device is syncing perfectly with my phone; unfortunately the device keeps turning itself off! I've restarted it several times using the charger cable but it doesn't appear to have resolved the issue. Once I've turned it back on it doesn't always stay on. My stats have really suffered as a result this week! I've changed the clock face to see if that helps but I don't hold out much hope. Incidentally the watch appears to stop/switch itself off when I take it off but it also doesn't always stay on when I switch it back on when I'm wearing it.

[DeepSeaCats]

I have an iPhone, and I am having syncing issues.

[nancyshka]

I have Inspire 2 with iPhone. My problem is suddenly my Fitbit won’t charge - at all! It’s pretty new, got it this winter. What’s the deal? Is this because of the syncing problem everyone’s having? Is it broken & I should send it back? Please help, thanks!