Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[Pinkgirl]

How much longer till this issue is fixed!?

[AlexVln]

Hello, 

I just tried not to mark Facebook Messenger for syncing (as one person suggest) and syncing is working without crashing for around 3 hours already. I don't get messages from WhatsApp only (it marked in Fitbit app). But all other messages are coming from my my phone.  

[Baxter72]

I can sync but get no notifications. I actually did a factory reset and added Versa 3 as a new device. Still doing the same thing!  Very frustrating.   

[Baxter72]

This is so frustrating,! Since the update my Fitbit won't sync calls or messages.  I completed a factory reset and added it to my phone again as a new device only to have the whole issue continue again.  My Android phone was working fine with Versa 3 prior to the update!  

[Dezyderiusz]

Try stopping the app then I will run it and let it sync. It worked for me
and so far it has been ok for 2 days. Let it stay that way!

Pozdrawiam,
Artur Morawski
________________________________
Wysłano z aplikacji mobilnej

[jhalak1707]

Has it been fixed yet? I git FitBit Versa 3 two days back and the notifications are not popping. 

Kindly suggest. 

[JulieM39]

When is this going to be fixed?  This is such an annoying issue and not a one off.  I've had syncing issues with my charge 4 ever since I got it which usually requires me to restart my phone several times a day.  Fitbits are not cheap so I didn't expect I'd have this level of daily workaround to get it to work as it's supposed to.

[Tink1970]

Hi

Any more info as to when this fault with resolved.

[Antraxse]

Hi, Since 18/6 batterie on my FITBIT CHARGE 4, is disappearing in 2-3h, without even choosing activity. when I changed it again it died completely after showing 70% of changed battery.
Can it be connected to sync issuer as well? Android mobile in use.

[Peregrinus66]

Can you please advise any idea of when this issue will be fixed, next week, next month, next year or never. It appears this has been a problem for some time. Had I known of such issues, I would never have purchased such a device, that is not fit for the purpose it was bought for. I will keep trying various methods to get the Versa 3 pairing with my Samsung Galaxy S7 which is still a very good phone in perfect condition.  I'm not in anyway confident this issue will be solved soon so will reluctantly return it to be replaced with another make that I know will work with my phone.

I shall be advising friends and family NOT to purchase such devices until the compatibility is ascertained. Fitbit should issue a list of compatible phones, if they are concerned at all.

[WizardmasterNZ]

@sidmobile,  are genius.   I got notification received with Vibratior on Versa3.  It's working after disabled. 

I guess that "Enable Transliteration" might bug or human error programmer ?    Hopeless Fitbit ! 

[Fiona19]

Restarting the device (Google how to do this depending on your mobile) not force starting the App (which I did 5 times) works! Sorted out last 4 days of sync issues

[Phibster]

My Apple Watch will not connect to my fit bit. The Fitbit charge 3 started vibrating yesterday and now has the error code 001

[mandyturner]

I still have the problem and am unable to use my Fitbit for 2 weeks. Please advise what to do.

[delia6710]

Me too it doesn't workSent from my T-Mobile 4G LTE Device

[meg97]

Hi @MattFitbit 

has this been resolved at all? because my versa 3 that I only received on this past Friday has been working fine until today when it would not receive notifications, I am very disappointed that something I spent almost £200 on and only had for 2 days has now already failed.

I will be sending back and getting a refund if not resolved soon. everything I have tried has not worked, including the suggestion to force stop the app.

please advise me on this?

Thank you.

[Rafabr]

What is the forecast to solve the issue?  I'm about to give up on fitbit already... I had a lite that stopped syncing overnight, so I bought sense and now this... I'm not going to change my cell phone's operating system because of the smartwatch. 

[alfmatos]

This is just terrible. Chatting with support is also a terrible experience. The issue was passed to the "expert" team and I'll be contracted by email. That was 3 days ago.

For such an expensive device, it really is poor support. Not to mention that the device itself is really substandard, like logging 200 floors every day when I walk up a single flight of stairs.

[Fitriv21]

All of a sudden this morning the notifications are back. I did all the recommended things during the weekend to no avail. Keeping my fingers crossed.

[JVEsquire]

Hi,

I tried everything as per some the best/choicest answers; update iOS, logout, uninstall app and then reinstall Fitbit app.

Yet nothing worked. I earlier thought that I just can’t write a new post but rather later

I also realised that I can’t even cheer or comment on others’ post. Comment/cheers stay for a while but when I refresh page, it gets fizzled out.

Requesting something that could fix these unsolvable issues I posted above. I am using an iPhone SE 2020.

In addition, the fitbit chat is not good enough and there are no contact details to speak to any fitbit rep.

Best,

Jitendra Vashistha