Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[0ldguy]

I've had the same issue for a while. Tried everything and it doesn't seem to work.

[bookluvr1972]

I have a Versa 3 and in the last few days my notifications and calls are not coming to my wrist. I have tried restarting bluetooth and fitbit. If I manage to get the versa controls to show messages on my app then the versa won't sync to my phone. I can't get a test call to go through. I am so beyond frustrated!!!!!!!

[LisaB3]

I was able to get a test call to go through after updating the app but that was it. Still no notifications, not even another test call.

[AndersonMabe]

I have an iPhone not android but does not sync 

[bevclare222]

Hi, I have the current update. My charge 3 synchs steps,testing heart rate but not sleep.

[0ldguy]

I just got off chat support and they are aware of the issue and are trying to fix it

[0ldguy]

I have the sync issue resolved. Have to log out of the fitbit app and then reconnect it. 

[MrsStuff]

I am using Android 9 (Pie) and have downloaded the updated Fitbit all today, but am still getting the message on my Inspire 2 that I need to download/update the app. I haven't been able to use it since March, which is very frustrating. I've tried turning phone/Bluetooth/Fitbit off and back on, and can't get past the point of putting in the 4 digit code. Any other suggestions please?

[Bigley]

I have done that. It didn't work.

Get Outlook for Android

[Bram147]

I gave tried all available options. My phone will not connect to Versa 3 and versa 3 will not even find phone when I try to connect from it. What is going on??? Should I go to where I purchased and claim a new one under my guarantee??

[ThomasbB]

What’s keeping you from downloading the app

Sent from my iPhone

[ThomasbB]

Did you get the upgrade? My Versa three needed to be updated. Once that happened all was well…you have to delete the present app, go to the App Store, and install the app…you’ll have the updated version

Sent from my iPhone

[AJ1213]

I have an iPhone and it isn’t working either 

[Sjacks21]

This is very frustrating! I paid good money for my versa for the sole purpose of tracking excercise. It is not doing what it's meant to do! I will need to return it and go with another tracker. It does not seem like anything is actually being done to correct the problem!

[Kat234]

I carnt connect to bluetooth so is this issue getting fixed.If  not can we all return our watches which are usless for a refund

[SunsetRunner]

Yes kat234 I agree with you we should all get a refund, I don’t think Fitbit is capable of fixing this problem or maybe they did it on purpose so everybody can buy new watches if I have to buy a new one I’m going to get myself an Apple Watch

Get Outlook for iOS

[kmart8850]

My Fitbit Alta will only stay synced while the device is on the charger.
The minute I take it off and try to actually put it on my wrist it stops
working! This is more than unacceptable and Fitbit's "promise" that they
are working on it is just not good enough!

[EdmundC]

If you can't get the Bluetooth connected then first just try restarting the phone and the Fitbit - if that doesn't fit it then try a factory reset on the fitbit and try setting it up again.  Talking to the technical support folks isn't easy but might help too, all these have the possibility of fixing the problem but if not then the choice for the future is yours.

Good Luck!

[kmart8850]

I have chatted with three different technical support people and no one was
able to fix the problem! I have no confidence in their ability to do so.
Every one of them told me I needed to purchase a new device. I did that and
the problem still exists so I am ready to give it all up and get my money
back! Hundreds of people should not have to be going through this
aggravation! Makes me also wonder if it is all intentional!

[tbright]

I agree with the user who was an IT manager.  I was in IT, and if EVERY SINGLE USER was having a problem, you can bet we were all hands on deck until it was resolved!  I don't get that feeling of urgency from Fitbit's team.  I have a very old Fitbit, so I could see it having a problem.  However, it seems that no matter how new the Fitbit is, no one can sync.  This is beyond ridiculous.  I have been loyal to Fitbit, but I'm leaning to buying something else.