Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[DrcspyNz]

Errr NO 3.43.1 is the problem.  The sync was fine until I installed that and now under the "health metrics" page 

Breathing rate

Heart rate variability

SPO2 

are all stuck on yesterday..........

Ps:  SPO2 has been that way for months now anyway.........think your app needs some work.

[Cindy0926]

Yes I have updated by Fitbit, unstalled and reinstalled.  Getting the error message "Fitbit canot accurately use your phone's pedometer without a foreground notification.  It is also not accurately logging my steps.

[twouuni]

Just checked Play Store when I saw your response.  Nothing yet.  Will give it a go tomorrow morning to see if they have the update.  Appreciate the notification.

[Dster]

I downloaded the update and even restarted my phone. I'm still not getting notifications on my Fitbit Versa 3. I have the most current version of Android - 11.0

[Limimol]

Is this the same issue with the iOS platform?

[Limimol]

Info for iOS users would also be helpful 

[Limimol]

Me too.  The help chat finally acknowledged that there is an app issue being addressed for ios as well as android.  This fitbit world doesn’t seem to worry too much about iphone users. 😐

[George1s]

They don't really worry at all. This has been an ongoing problem. I had
hoped that with Google buying Fitbit, things would get better.

[Kathyh63]

If this is not resolved soon, I want a refund 

[Jring08]

The app update did not work. I know the Versa Lite has been discontinued, but it sure is frustrating to not be able to sync. 

I continually get "gathering data" and then "unable to sync your versa lite". 

Updates are great if they actually fix the problem. 

Any ideas if/ when there will be an actual solution?

[Jring08]

Did NOT fix the problem for me.

[AllMimsy]

thanks MattFitbit: I look forward to more info.  For better understanding I'm trying to sync Charge 4 to an Iphone and it won't.  It also has stopped displaying based on a wrist shake so I've had to push the button and have lost most of it's "watch" usefullness. Also battery life seems way down suddenly.    Miriam Feder

[Sammiab]

Charge 2 uninstalled reinstalled app, restarted phone, restart Bluetooth, wifi off and still can't get my Fitbit to pair to the app. It gets to enter the 4 digits in and fails.. 

Not sure what else to do. 

[ThomasbB]

It has been a few weeks…are we speaking of the subtracting of steps?
If so, as far as I am concerned, no, I haven’t heard anything from anyone yet…
But thank you for thinking of me m, I do appreciate that part…
To be honest with you (as I always am)
I don’t believe that anyone will respond with an answer that make common sense,
Thank you, though,
ThomasB

Sent from my iPhone

[Sammiab]

Phone pixel 2 

[Sammiab]

I paired charge 2 to android tablet. No sleep or health data since the 17 June. It took 2 times. Second time turned off on wifi & Bluetooth and ran relax on charge 2. Took a little time, but connected. 

Then went to try this on pixel 2 phone and charge 2 was already connected to the app. 

Not sure how or why. 

Maybe connecting to another device the information of the device is transferred to the phone. 

[ValerieKry]

@SilviaFitbit  this did not work.   Patience and understanding have "left the building."  How about something that actually works.  You can see here from this feed that people are not having any luck. Fitbit is losing customers.  

[Liljeani]

Nope. I just recd my Sense. Everything up to date but can't get either voice assistant to work. Google or Alexa.

[Meenie50]

There's never any progress 😰

[Meenie50]

My charge 3 is up to date.

My Fitbit app is up to date.

My Android phone is up to date.

Still NO sync 😠