06-18-2021 16:54
06-18-2021 16:54
We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution.
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Answered! Go to the Best Answer.
06-19-2021 12:36
06-19-2021 12:36
A tip for all Charge 4 users who cannot set up their tracker with the Android app or who have set it up but then have problems syncing.
Delete all previous trackers from the app - I had an HR Charge and a Charge 2 still registered in the app, and none of the solutions for pairing the Charge 4 worked (I got to the stage where I entered the pairing code, but the pairing would not complete).
Once I cleared out the app, all the set-up took 30 seconds.
06-19-2021 12:40
06-19-2021 12:40
I have anxiously been awaiting the arrival of my Luxe Fitbit, which arrived today. However, I cannot add it to my Fitbit App! I have restarted my phone, restarted my Fitbit, turned Bluetooth off and on, and logged off then on Fitbit App. What can I do? I am so disappointed!
06-19-2021 12:45
06-19-2021 12:45
Did not help 😞
06-19-2021 13:03
06-19-2021 13:03
My watch has actually just stopped, it won’t sync because the blue tooth is no longer there. I appreciate you’re working on it, this is my 3rd Fitbit. I can’t afford another and I’m trying for a marathon. This kind of malfunction, isn’t ok. Do you know how demotivating it is to push like hell on a bike ride and be told you only did 11k in 2.5 when starva has you on 60? I can’t explain, but whatever is wrong affects the gps and blue tooth, there is no way to sync and my watch actually lost another 10 minutes today. This is not ok.
06-19-2021 13:12
06-19-2021 13:12
Figured out problem--had to update fitbit app.
06-19-2021 13:19
06-19-2021 13:19
Does this issue have to do with the mileage being way off for a walk or run when using the workout tracker on the android app?
06-19-2021 13:20
06-19-2021 13:20
Whats the update Fitbit...it's now 24 hrs since the issue was noted
06-19-2021 13:37
06-19-2021 13:37
That did not work for me
06-19-2021 13:40
06-19-2021 13:40
06-19-2021 13:45
06-19-2021 13:45
I'm having the same problem. I did all the tips steps and it's syncing but my phone nor fitbit will detect each other therefore I can't get any notifications
06-19-2021 14:26
06-19-2021 14:55
06-19-2021 14:55
Did it twice, did not work.
06-19-2021 15:44
06-19-2021 15:44
Me as well. My Fitbit won’t sync and the clock is wrong. It’s losing time. Been going on all week!
06-19-2021 15:52
06-19-2021 15:52
I noticed on Tuesday, I wasn't receiving my notifications like texts, calls and emails ect. I feel a little better that its just not me. I hope they fix this quick.
06-19-2021 16:26
06-19-2021 16:26
Hi Mattfitbit, I have an iPhone, but thank you for posting that notice to me
06-19-2021 16:42
06-19-2021 16:42
Are there similar issues with iPhone as my vibration stopped working two days ago even though I still get notifications on the Fitbit device screen.
06-19-2021 17:57
06-19-2021 17:57
Versa lite and hasn't connected for at least 3 weeks. App will send code to connect enter code and then it stops. So annoying.
06-19-2021 17:58
06-19-2021 17:58
Wow!! How about they replace them....we didn't cause the glitch!!
06-19-2021 18:13
06-19-2021 18:13
So not the best way to start off with a new fitbit. Nothing but problems since I opened the box. No texts no sync keeps saying update required. Smh
06-19-2021 18:34
06-19-2021 18:34
I am hoping that people who have replied here will be notified when there is a resolution- I have spent the whole day trying to get this to work since I got a new phone this morning and my fitbit that worked fine yesterday will sync but no notifications are coming through on the new phone (Android). Have tried all of the troubleshooting multiple times, force stop, reinstall, re setup the device, etc. Help. This fitbit is only a week old after my last one burned my wrist.. it's too bad that this says it's resolved/answered, it doesn't appear to be so.