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Android S10 plus not syncing with Versa

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‎11-07-2019 04:57 - last edited on ‎11-08-2019 08:32 by Fitbit Moderator

‎11-07-2019 04:57 - last edited on ‎11-08-2019 08:32 by Fitbit Moderator

Hello..I'm receiving the device not found msg on my phone for 3 days and my steps are not syncing.  Also the caller ID only shows unknown caller..I hv done updates and reset my watch..I hv fitbit versa...any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎11-08-2019 08:41 - last edited on ‎03-07-2025 08:09 by Fitbit Moderator

‎11-08-2019 08:41 - last edited on ‎03-07-2025 08:09 by Fitbit Moderator

@Wankiki Welcome! It's nice to have you on board!

Let me help you with your phone not syncing with your Versa and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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