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Android V9

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‎01-25-2019 17:10 - edited ‎01-25-2019 17:14

‎01-25-2019 17:10 - edited ‎01-25-2019 17:14

Anyone else having problems since pie update. Last sync Thursday, cant sync now connected charger restart Bluetooth off and on

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7 REPLIES 7

‎01-25-2019 17:57

‎01-25-2019 17:57

Ok have loaded app on older Sony Z3 and got it to sync. Then went back to Nokia 8, Android 9 and its now working again.

 

So if you still have older phone try and get it talking again before using new phone

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0 Votes

‎01-26-2019 18:04 - edited ‎01-26-2019 18:05

In response to SunsetRunner

‎01-26-2019 18:04 - edited ‎01-26-2019 18:05

Well still not sincing, just not found. Can see others with same fault hope its fixed very soon or return to Amazon

 

Works ok on Samsung S9

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‎01-27-2019 01:59

In response to SunsetRunner

‎01-27-2019 01:59

There's a long running known bug with syncing using Pie that's affecting some people. 

 

The main thread discussing this issue, and which has updates from fitbit, is at:

 

https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/td-p/2889550

 

Note though that the last update from fitbit was in October so I would be surprised if an early fix is coming. How long do you have before you lose the option to return it to Amazon?

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‎01-27-2019 08:46

In response to SteveH

‎01-27-2019 08:46

@SteveH wrote:

There's a long running known bug with syncing using Pie that's affecting some people. 

 

The main thread discussing this issue, and which has updates from fitbit, is at:

 

https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/td-p/2889550

 

Note though that the last update from fitbit was in October so I would be surprised if an early fix is coming. How long do you have before you lose the option to return it to Amazon?

The Fitbit app was last updated on January 11th, according to the Play Store app.

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‎01-27-2019 08:47

In response to VeganDan

‎01-27-2019 08:47

I meant that the last comment from fitbit in that thread was in october

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‎02-02-2019 02:25

In response to SteveH

‎02-02-2019 02:25

Since trying again with old phone, its all working fine now.

 

So what ever it was has gone away

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‎02-13-2019 16:17 - edited ‎02-13-2019 16:19

In response to SteveH

‎02-13-2019 16:17 - edited ‎02-13-2019 16:19

Hi, well I can return anytime in the next 12 months. However the Nokia 8 has been abandoned. There was a problem with BTE the low power bluetooth, would not work with several health devices that used BTE so have gave up on it and bought a Samsung Galaxy S9. All working again now, perhaps people need to restart the bluetooth on their phone to see if that fixes it something I also did at the time.

 

So what ever the problem is, it's a phone fault to blame.

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