Android V9

[SunsetRunner]

Anyone else having problems since pie update. Last sync Thursday, cant sync now connected charger restart Bluetooth off and on

[SunsetRunner]

Ok have loaded app on older Sony Z3 and got it to sync. Then went back to Nokia 8, Android 9 and its now working again.

So if you still have older phone try and get it talking again before using new phone

[SunsetRunner]

Well still not sincing, just not found. Can see others with same fault hope its fixed very soon or return to Amazon

Works ok on Samsung S9

[SteveH]

There's a long running known bug with syncing using Pie that's affecting some people. 

The main thread discussing this issue, and which has updates from fitbit, is at:

https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/td-p/2889550

Note though that the last update from fitbit was in October so I would be surprised if an early fix is coming. How long do you have before you lose the option to return it to Amazon?

[VeganDan]

---

@SteveH wrote:

There's a long running known bug with syncing using Pie that's affecting some people. 

The main thread discussing this issue, and which has updates from fitbit, is at:

https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/td-p/2889550

Note though that the last update from fitbit was in October so I would be surprised if an early fix is coming. How long do you have before you lose the option to return it to Amazon?

---

The Fitbit app was last updated on January 11th, according to the Play Store app.

[SteveH]

I meant that the last comment from fitbit in that thread was in october

[SunsetRunner]

Since trying again with old phone, its all working fine now.

So what ever it was has gone away

[SunsetRunner]

Hi, well I can return anytime in the next 12 months. However the Nokia 8 has been abandoned. There was a problem with BTE the low power bluetooth, would not work with several health devices that used BTE so have gave up on it and bought a Samsung Galaxy S9. All working again now, perhaps people need to restart the bluetooth on their phone to see if that fixes it something I also did at the time.

So what ever the problem is, it's a phone fault to blame.