help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android app crashing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-31-2016 13:05

‎03-31-2016 13:05

My android app on Windows 8 keeps crashing since Tuesday morning this week. It's working fine on my iPad. It opens, syncs up, then shuts down. Please can any one help?
Best Answer
0 Votes
2 REPLIES 2

‎03-31-2016 13:50

‎03-31-2016 13:50

Hi @raymondo_x303

 

Since mentioning using a Android App on Windows 8..

 

  • Are you using a (developers).. program on the computer to run the Fitbit App (Android)?
  • Are you using a Android Phone?
  • Any chance using the Fitbit Connect Program instead? https://www.fitbit.com/uk/setup?platform=win
  • Or having a Android Phone which is mirrored to the computer (so you are able to control the phone from the computer, using any installed apps.. and this program been using to do this crashes instead?

 

Thank you very kindly

 

Best Answer
0 Votes

‎04-05-2016 04:48 - edited ‎04-05-2016 04:48

‎04-05-2016 04:48 - edited ‎04-05-2016 04:48

Welcome to our Community @raymondo_x303! It's nice to have you here! Woman WinkI noticed my friend @SunsetRunner asked you great questions to help you resolve this. I'd like to add that you can do the following to resolve this:

 

1. Uninstall the Fitbit app. 
2. Download and install the latest version of the Fitbit app.

 

I hope this helps, keep me posted! Robot Happy 

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes